Recent content by Rishaard

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    Bulk Calling on Fusion

    Hello , does the Bulk Calling Function on Fusion work in the same fashion as a Predictive Dialler? Regards, Rishaard
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    Fusion PBX Bulk Calling

    Ok thanks how can I find out more about the capabalities of the paid version?
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    Fusion PBX Bulk Calling

    Hello does Fusion PBX have Predictive Dialler capabalities?
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    Fit for Purpose

    Hello I would like to know from not only a traditional Inbound CC but also an OMNI channel CC that Fusion is fit for purpose in effectively managing an Inbound CC that gets offered about 174 000 Calls pers her with Multiple Skills and a total of 50 CC agents
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    Fusion PBX Call Center Function

    Hi Lenz thanks so does this perform like an ACD - Aspect etc etc?
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    Fusion PBX Call Center Function

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    Fusion PBX Call Center Function

    Ok so it means agent A in the QA takes Sales as a Priority and then gets offered let's say a Technical Call Q B when there are no sales Calls?
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    Fusion PBX Call Center Function

    Seem so...
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    Fusion PBX Call Center Function

    Ok so it means agent A in the QA takes Sales as a Priority and then gets offered let's say a Technical Call Q B when there are no sales Calls?
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    Fusion PBX Call Center Function

    All very simple is Fusion not able to do the job
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    Fusion PBX Call Center Function

    Also should adding a new Welcome message on the Call Flow impact the calls center agents' ability to receive calls as we have an inhouse built softphone? Is this the best strategy to have? A custom developed softphone?
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    Fusion PBX Call Center Function

    Can Fusion handle this
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    Fusion PBX Call Center Function

    I want to ensure that its skills based routing for 4 Q's CS/Sales/Technical and Billing with overflow groups I also want to know if call blending is possible? 42 Agents
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    Fusion PBX Call Center Function

    Hello , I am new to Fusion and normally have worked with Aspect. Genesys and those ACD systems. For an Inbound Call Center, what is the best ring strategy to use that mimics skills-based routing like an ACD? Rishaard
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