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Does anyone know why this error happens? How can I fix this? Could this cause incoming calls to not work? I don't get dial tone and the call just hangs up.

For one of our DID's on the same tenant incoming calls do not work. When you call the number you don't hear anything and it immediately just hangs up. I tried registering the extension on another phone and its the same issue. Anyone know what could cause this? I have another DID in the same...

Hi, Having trouble making inbound calls from my cellphone to my DID. Making calls from my DID to my cellphone works great along with CallerID etc. The other way is not working and I cannot seem to figure out why. Does anyone know why it could be? I have a SIP trunk through IXICA if that...

Is there a way to have a toll free number forwarded to a local DID but not have the Toll Free leg still active? Right now if I have a Toll Free number forward to a local DID within the same system I essentially get billed for the Toll Free AND the Local as they both stay active during the call...

Pretty simple question I hope... When I want to add a SSL Certificate to my pbx for the FusionPBX portal, will this impact any existing setups that I have? I am going to follow this link https://docs.fusionpbx.com/en/latest/getting_started/lets_encrypt.html . Is this the correct link to follow...

I have searched the forum and have found some useful info in regards to sending email to fax by setting up the advanced section under the FAX server however I am showing a gateway timeout when i visit https://[myserver]/app/fax/fax_emails.php in my browser. My understanding is if i visit this...

Where does one edit the flush cache permissions for a user. I am going to Status and then Sip Status and then at the top looking for where to set this. I have made changes under menu manager and allowed the status one and also the sip status one. I also made changes under group manager and under...

Should FusionPBX know that a call is internal by default? When we dial our 4 digit extension obviously that is internal and all is well. What about if you dial their 10 or 11 digit number? (234-456-8900 or 1-234-456-8900) Should Fusion know to treat that as internal or does a dial plan need to...

I have the below time conditions set up. The third one for Sept 2nd worked for 8:00am but did not switch back to after hours after 5:00pm. I believe this is because my first time condition is taking over. How can I set this up so that whenever I put specific entries for days like holidays, they...

How can i change the logo of the main page without replacing the logo.png file itself. Id like to have the images stored on a seperate webpage that fusion can reference. I do not see a place in default settings to update this.

I used the page function successfully with all users in my office however once I hung up, the call on their phone stayed active until they hung up themselves. How can I make it so it hangs up after the paging person hangs up?

I am having an issue when users try to record their Voicemail greeting from their deskphone, it doesn't seem to catch their voice. The really odd thing is that it works when doing it from a Soft phone but when we try from a Yealink T49G or a T58V the issue is there. Any ideas?

Hi, Has anyone created an IVR that data dips and provides information? For example, If a person wanted to check the balance of their prepaid card, they would get a prompt to enter their card number and maybe their birthday for verification which would talk to a database via API call and return...

Is there any free billing solution for FusionPBX that I can use? I tried doing some searches but haven't come across anything free. If there are no free solutions available whats the most cost effective solution? Since I am just starting out, I am trying to avoid spending a ton of cash. I have...

I have a user that has a number that rings 3 external phone numbers via ring group. Is there a way to add a prefix so that the external numbers know that its a call going to that specific DID? Ideally it would be nice to add it to the callerID name but if thats not an option adding to the number...

I am trying to upload my voicemail i created with a studio grade mic but when I go under Voicemail and click greetings and upload my .mp3 recording, it doesn't actually apply it or play it. Any ideas?

Looks like I have gotten my fusionpbx going how I want it and now id like to test out the multi tenant function. Right now i have extension 100 set up on my test phone under the IP of the PBX. In this case there is no real trickery. Register and Username is just the extension along with the...

Hi, I am using SIP trunking from IXICA and it seems everything works except for callerID on my cellphone when I call from the desk phone shows as "unavailable". I reached out to IXICA and they mentioned the below: Here is the issue. I have traced the call and here is the issue in the INVITE...

Hi, Newbie here. I am trying to set up Twilio to work with FusionPBX but the gateway state stays at TRYING and in logs I get Timeout Registering. Under Gateway I have filled the below: Gateway: Twilio Username; myusernamefortwilio Password: mypwfortwilio From User: left empty From Domain...