Hello I would like to know from not only a traditional Inbound CC but also an OMNI channel CC that Fusion is fit for purpose in effectively managing an Inbound CC that gets offered about 174 000 Calls pers her with Multiple Skills and a total of 50 CC agents
Hello , I am new to Fusion and normally have worked with Aspect. Genesys and those ACD systems.
For an Inbound Call Center, what is the best ring strategy to use that mimics skills-based routing like an ACD?
Rishaard