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Thank you DigitalDaz - I believe you're right, though I don't see any corruption. I need to check for permissions and such, but the fs_cli commands will be very useful. I'll let you know how it goes. Andy

I have a customer that uses call center more than anyone else in my network of customers, and of course they're on my oldest install. Have any of you found it challenging to get agents to add properly to a running call center queue? I routinely get reports that one or another extension isn't...

Excellent! I had wondered how hard this might be to do. Thanks KismetG17