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Was this a Yealink phone? By default there is a "user" account with password "user". If the phone was open on the Internet via HTTP or HTTPS it could be the case that this was accessed and a high cost fraud destination set as the call forward code. This allows them to make outbound calls by...

You could check the log at /var/log/fail2ban.log cat /var/log/fail2ban.log| grep {ip}

Edit /etc/fail2ban/jail.conf Add your IP to the "ignoreip =" line and restart fail2ban

Go to Dialplan Edit vmain_user Add the following: Tag: action Type: set Data : voicemail_authorized=true Priority: something below the app.lua action.