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  1. B

    Agent to Agent transferring

    Hi there, Is it possible for agents to transfer calls between each other? We have a client looking for a hot-desk solution, in the past this was typically a call centre with agents logging in and out which is fine, but in this scenario the client wants to transfer calls to agents without...
  2. B

    Current HA recommended configuration

    Apologies if this isn't the right place the ask the question. I have a paid membership but my tickets and queries are left unanswered for months so not sure where to turn. We are wanting to deploy a fresh HA setup and migrate our user base from our existing tenants. What is the current...