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Do not know if anyone is still chasing this. As previously stated, insert a call flow before the the route, then set a blf as the feature code. You can then press the button to activate or deactivate the override and it will light the lamp, at least it does on grandstream, yealink and vtech.

We are willing to sponsor the implementation of a zero out feature on the callcentre app. We currently have this working but every time we update a field in the callcentre extension, if of course over writes the dialplan. condition destination_number ^35$ action...