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    Yealink T54W - provisioning extensions on 2nd page of virtual screen

    We currently have Yealink T54s configured with a single extension (position 1 on the display)and 8 BLFs associated with inbound sales campaigns (positions 2 through 9 on the display). We need to configure an additional 9 extensions and have them displayed on "page 2" of the T54's display. If I...
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    Audio stops

    I have a new customer and we're using Yealink T54W phones. After a few minutes of conversation, they lose audio. If they put the call on hold momentarily, the audio comes back in some cases. They have Comcast internet and have installed their own modem and a Linksys route. I have questions the...
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    Culling the database

    The postgres database continuously grows and a lot of the data can be safely deleted. I run these scripts as part of my nightly maintenance and have cut the size of my postgres database by 70%. Device logs can quickly take up a lot of space and can safely be removed. You can replace the...
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    Grandstream digit plan

    I need help with 2 things please. 1) I need the digit map for a Grandstream phone that sends the calls after the 10th digit is pressed 2) I need the variable name to set in Fusion provisioning for that digit map so the phones will down load it
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    Fax notification email template

    Hello- I need to make a custom email notification template for a customer. This is for fax received notifications. I need to know the variables that are available. For example, in the default subject line, I see {number_dialed} is used. Is there a list of other variables?
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    SOLVED Music on hold for call park

    How do I set the music on hold for call park?
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    Yealink BLF

    I am using Fusion provisioning to configure BLF on Yealink T27G. In devices, I set the keys to Line, Key #, BLF, line number, extension #, and label. All the phones work with BLF except a new one I just installed. On the new one, labels show and the buttons work as speed dials to the...
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    Devices: Primary and Secondary Address dropdown

    After upgrading, the device fields for primary and secondary address are now dropdowns instead of text entry fields. They are not populated. I need to either: 1) populate them 2) revert back to text entry fields Any help would be appreciated
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    SOLVED Destination Dropdown

    When creating a destination, not all available options are available in the action dropdown. For example, I do not see time conditions. How do I add that to the dropdown menu?
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    Voicemail WAV to MP3

    Does anyone know of a script availble that converts voicemail wav files to mp3?
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    Copied fpbx box with new ip address - internal profile not running

    i restored a backup of a fusion box, changed the IP address, but under sip status, the sofia status does not show the internal profile running. I have restarted freeswitch but no help. What else should I look for?
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    CDR write error

    CDR is not being written and I get this in the CLI at the end of a call 2020-05-27 08:12:20.512347 [ERR] mod_xml_cdr.c:395 Got error [404] posting to web server [http://127.0.0.1/app/xml_cdr/v_xml_cdr_import.php] 2020-05-27 08:12:20.512347 [ERR] mod_xml_cdr.c:402 Retry will be with url...
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    GS Wave and native dialer

    With GS Wave, if a call comes in on the native phone, it puts the GS Wave call on hold and shows the new native call coming in. Is there a way to override that, i.e. not put the gs GS Wave call on hold?
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    SOLVED Hold Music Not Playing

    I have uploaded an mp3 file for MOH and selected it on an extension. When I put a call on hold, I get the following errors: 2020-05-12 09:26:55.919371 [ERR] mod_shout.c:88 Error allocating mpg123 handle! Invalid decoder choice. (code 9) 2020-05-12 09:26:55.919371 [ERR] mod_shout.c:911 Error...
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    Change Domain Name

    Has anyone successfully changed a domain name? Are there any issues or caveats?
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    SOLVED Fanvil X3 Dial Plan

    I have a one-off Fanvil X3 for a client (they needed a red phone for emergency) and have it provisioned manually just fine. What I cannot find is where to configure the dial plan so that it will dial upon the 10th digit being dialed. Anyone have experience with this phone?
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    SMS with Teli

    Hello all- I am trying to implement SMS with Teli. I have done the following: 1) In domain settings for the domain, I have addes 2 items with SMS subcategory - teli_access_key and teli_secret_key 2) I entered the API token UUID from teli into the teli_access_key - is this correct? 3) I'm not...
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    Change effective_caller_id_name

    I have a customer with multiple locations. We have an inbound number that goes to a ring group at a particular location. After ringing a few times, we have a timeout destination set which sends the call to the home office (different city). we want to set the effective_caller_id_name to be the...
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    Prompt Confirm in Ring Group not working properly

    When trying to use this feature, pressing 1 connects the call but pressing 2 (to send to voicemail) causes a fast busy. I have the timeout destination set to a voicemail account and have a voicemail account on the extensions.
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    Need to send a call to ring group containing outside numbers and play a message upon the call being answered

    Call comes in and is sent to an IVR A selection is made and the call is transferred to a ring group The ring group consists of outside phone lines (cell phones) When someone answers their cell, we need to say the following: Caller pressed extension X. Press 1 to answer or 2 to send to voicemail...