Search results

For some reason, I can't make the Voicemail to Email working. I keep getting the error saying "Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator." I'm running the latest version 5.12, PHP version 8.1.23 and Debian...

Is it possible in FusionPBX to set a broadcast message like an emergency call that will call all the phones in case of a fire or any emergency? I checked the Call Broadcast feature in FusionPbX and didn't seem to be the function I'm looking for.

Thanks Adrian, tried that and it does not work, unfortunately.

I am amazed that nobody has a solution for this. Surely this is a reasonably common scenario in today's world.

Further to the post above, this issue only occurs when the calls is using a mobile phone. In another post about the same issue it was suggested to only allow ULAW & ALAW and disable media_mix_inbound_outbound_codecs https://www.pbxforums.com/threads/weird-audio-after-putting-call-on-hold.5284/...

I received a report that when a mobile number calls the destination (DID) called then is placed on hold, and when the receiver talks to the caller, the line becomes very static. Please note that this only happens when 1) the caller uses a mobile number to call and 2) the phone is placed on...

In addition to the details above, I'm using the latest version of FusionPBX and is not sure where should the external call center be setup/configured as stated on the forum thread below: https://www.pbxforums.com/threads/ring-group-strategy-rollover-question.3188/post-14319

Can anyone please let me know how I create an external call centre agent? I saw this comment in the post and not sure how to set this up. https://www.pbxforums.com/threads/ring-group-strategy-rollover-question.3188/post-14319 My goal for this external call centre is to allow call forwarding...

I am reviewing options for failover and looking to simplify our client setups. Regarding the following: https://www.pbxforums.com/threads/dns-failover-primary-secondar.3246/post-10358 We use a similar setup of a CNAME for each client pointing to our primary URL however is there a reason why...

Does a domain in FusionPBX need to be an internet domain? For example, does it have to be in the format of 'my.testdomain.com' or does a domain name 'my test domain' work? Also, is there a need to create a DNS entry every time? Are these Fusion domains linked to the phone provisioning URL...

I am creating user access in the FusionPBX dashboard and would want the user to have control of the Call Flow menu via the web. On the Call Flow dashboard, they can toggle the Status (Destination Label) to On/ Off or Business / Holiday. On the screenshot above, I only want them to be able to...

Thanks for your input however, this option for for Operator Panel feature, a separate page from the screenshot above. The page I was referring to is in the Applications> Call Centers> Select a call center> View.

We have tried disabling it at Dialplan manager and also in the Group Manager. However, the button still shows up, even after disabling the access. Do we have an option to fully remove the button? We really appreciate you

When provisioning IP phones can I simply use a generic URL or does the URL need to be tenant-specific? i.e. My fusion server is: pbx.mycompany.com If my tenants are pbx.tenant1.com and pbx.tenant2.com can I use the URL above for the device provisioning or do I need to use the tenant-specific...

Does anyone have any idea why there's a duplicate agent when viewing the agents on the Call Center Queue? If you try to click on these duplicates, there's no value on the extension and there's no option for me to delete them. - They are not added as duplicates in the Call Center Agents -...

Creating a generic dashboard widget is documented and we have created a few simply by using the url containing the php script to run. fusionpbx=# select dashboard_name,dashboard_path from v_dashboard; dashboard_name | dashboard_path...

OK, Call Flows sounds worth exploring. With Call Flows is there any way for someone to dial a code and then enter the destination phone number that the call flow will call? Maybe use "Follow Me"? *21 https://docs.fusionpbx.com/en/latest/additional_information/feature_codes.html I am going to...

Most of our clients run a single Call Centre during business hours with static agents. One medical client has requested the ability to have a rostered-on doctor receive after-hours calls on their mobile. As the rostered-on doctor will change from day to day the client needs to be able to change...

Is there anyone who knows how to set the timezone and DST setting via auto-provisioning for Grandstream phones? I tried using the default settings "grandstream_gxp_time_zone" but that didn't seem to work. Tried to change it's value from Auto to UTC+10 and GMT+10:00 but it still didn't work. It...

I have setup the *22 dial plan as follows however, when we dial it, the phone just goes beep then hungs up. I wonder why it didn't change the agent status and also hungs up when dialed. We used Fanvil phones and the *22 was added as a Speed Dial.