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For some reason, I can't make the Voicemail to Email working. I keep getting the error saying "Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator." I'm running the latest version 5.12, PHP version 8.1.23 and Debian...

Is it possible in FusionPBX to set a broadcast message like an emergency call that will call all the phones in case of a fire or any emergency? I checked the Call Broadcast feature in FusionPbX and didn't seem to be the function I'm looking for.

I received a report that when a mobile number calls the destination (DID) called then is placed on hold, and when the receiver talks to the caller, the line becomes very static. Please note that this only happens when 1) the caller uses a mobile number to call and 2) the phone is placed on...

Can anyone please let me know how I create an external call centre agent? I saw this comment in the post and not sure how to set this up. https://www.pbxforums.com/threads/ring-group-strategy-rollover-question.3188/post-14319 My goal for this external call centre is to allow call forwarding...

I am reviewing options for failover and looking to simplify our client setups. Regarding the following: https://www.pbxforums.com/threads/dns-failover-primary-secondar.3246/post-10358 We use a similar setup of a CNAME for each client pointing to our primary URL however is there a reason why...

Does a domain in FusionPBX need to be an internet domain? For example, does it have to be in the format of 'my.testdomain.com' or does a domain name 'my test domain' work? Also, is there a need to create a DNS entry every time? Are these Fusion domains linked to the phone provisioning URL...

I am creating user access in the FusionPBX dashboard and would want the user to have control of the Call Flow menu via the web. On the Call Flow dashboard, they can toggle the Status (Destination Label) to On/ Off or Business / Holiday. On the screenshot above, I only want them to be able to...

We have tried disabling it at Dialplan manager and also in the Group Manager. However, the button still shows up, even after disabling the access. Do we have an option to fully remove the button? We really appreciate you

When provisioning IP phones can I simply use a generic URL or does the URL need to be tenant-specific? i.e. My fusion server is: pbx.mycompany.com If my tenants are pbx.tenant1.com and pbx.tenant2.com can I use the URL above for the device provisioning or do I need to use the tenant-specific...

Does anyone have any idea why there's a duplicate agent when viewing the agents on the Call Center Queue? If you try to click on these duplicates, there's no value on the extension and there's no option for me to delete them. - They are not added as duplicates in the Call Center Agents -...

Creating a generic dashboard widget is documented and we have created a few simply by using the url containing the php script to run. fusionpbx=# select dashboard_name,dashboard_path from v_dashboard; dashboard_name | dashboard_path...

Most of our clients run a single Call Centre during business hours with static agents. One medical client has requested the ability to have a rostered-on doctor receive after-hours calls on their mobile. As the rostered-on doctor will change from day to day the client needs to be able to change...

Is there anyone who knows how to set the timezone and DST setting via auto-provisioning for Grandstream phones? I tried using the default settings "grandstream_gxp_time_zone" but that didn't seem to work. Tried to change it's value from Auto to UTC+10 and GMT+10:00 but it still didn't work. It...

I have setup the *22 dial plan as follows however, when we dial it, the phone just goes beep then hungs up. I wonder why it didn't change the agent status and also hungs up when dialed. We used Fanvil phones and the *22 was added as a Speed Dial.

Hi there. Can anyone please help where in the settings of FusionPBX I add/ enable the Mac Address field when adding a new device? Currently, it's missing and I can't add a new device without it. See the screenshot below for reference:

Hello. Does anyone know how to configure and setup the Side Key in Fanvil phones on FusionPBX? I tried using Programmable Keys in the Device Profile however, it was added as a Softkey, not a Side Key.

I have all sites unable to auto-provision now via Fusion. The phones can be manually configured and work. The nginx access logs show when a handset attempts to download a config file it gets a 404: [09/Oct/2023:11:00:15 +1100] "GET /app/provision/cfgc074ad536779.xml HTTP/1.1" 404 153 "-"...

At first, I thought this was only a Fanvil issue but now all handsets no longer auto-provision. It appears Fusion is not serving the files and the logs all show 404. X.X.X.X - - [06/Oct/2023:18:11:37 +1100] "GET /app/provision/cfgc074ad536779.xml HTTP/1.1" 404 153 "-" "Grandstream Model HW...

I have a Fusion server and have domains working with Yealink & Grandstream phones without issue. I have created a new domain for a site with Fanvil phones however cannot get the provisioning to work and am at a loss as to why. I have checked the logs when I try to provision and see: X.X.X.X -...

Hi Everyone, I was wondering if someone can shed light to my question regarding CDRs and CDR statistics. CDR Generated when searched is not the same as what it shows going to Statistics. Example: I generated a report for a single day of CDR and exported the report and it shows 391 Volume...