cdr export

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    json cdr - hangs up

    Hi, Every 1-1.5 meis months json_cdr crashes. We have worked out a solution, that we go into Modules and click stop next to ‘json_cdr’ and then ‘start’ - and it starts working immediately. (If we don't restart then the cdr won't even fix itself for a few days). How can we debug the problem...
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    Retrieve TTA from call center calls?

    Hi Fusion Community! I'm looking for some info about retrieving the Time to Answer from call center app calls. The CDR export doesn't seem to include this info. Do you guys have any guidance you could share with me about how to retrieve this info? Thanks in advance! respectfully, aitp/nadmin
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