Call Barging

[traveler]

Are there any add-ons for call barging? I know it works by default, but is not optimum.

For example, to listen in on a call a user can dial *33<ext.#> then enter PIN #.

My client is a call center manager listening in on his agents. It would be good to have a live interface with functionality where the manager can see all active calls and with one click listen in rather than a complicated bunch of digits to get in on a call. Someone must of developed this interface for this purpose. A browser plugin would be good for doing this directly from the browser.

If anyone can offer suggestions it would be greatly appreciated. Thanks.

 

[DigitalDaz]

You mean like the Operator Panel that is already there

 

[traveler]

You mean the operator panel is good to see what's active? Then the manager can dial in to listen to one of them from his extension?

 

[DigitalDaz]

Yes, if you add the manager permissions in the advanced/group manager then when there is a call happening you see a little pair of headphones icon which can be clicked.

 

[Chidado]

Hello,
I also have a need for this and have verified the manager permissions, I also made sure that the extension has a user account associated with it. I do not see the headphone icon. Is there something that I am missing.

Thanks in advance

 

[agree]

You need to be logged in with a user that's linked to an extension in order to take the full benefit of operator panel.

 

[Massimiliano Iavazzo]

Can you explain better what permission is needed to check to enalbe the eavesdrop from Operator Panel ?
I have created an extension and a user with admin, user and agent group permissions. I have assigned extensions to that users and logged into the operator panel but I can't see the headphone icon on other extensions when they receive calls.
What permission I need to add under Advanced -> Group Permissions ?
@DigitalDaz

 

[sheraz14]

Yes, if you add the manager permissions in the advanced/group manager then when there is a call happening you see a little pair of headphones icon which can be clicked.

I would really appreciate if you can high light which permission needs to be assign.
in my Group Manager permission following as assigned


In Panel i can see the Head Phone icon but im not sure how can i listen to the call



Appreciate if you give your input