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  1. lenz

    SOLVED callcenter agent dashboard that shows all agent statuses?

    You could create a wallboard (with our without QM) and use this little tool to share it: https://github.com/Loway/OpenQueueMetricsAddOns/tree/master/WallboardCache - the idea is tha you use a headless browser, take a screenshot, and have agents point to the screenshot. SO the server generates it...
  2. lenz

    Call Queueing: distributing calls based on API data

    I don't know, but what you mean is like a queue in itself. The point of a queue is controlling call distribution - you are basically lookinbg for a distribuited queue.
  3. lenz

    Possible call abandon codes

    Thank you! what would `BREAK_OUT` mean?
  4. lenz

    When does agent/queue association change?

    If anyon is interested, version 21.04.6 of Uniloader supports logging as separate queues - see https://github.com/Loway/OpenQueueMetricsAddOns/commit/a9219854fc896dd784b3e291a836a57503bf2e8a This means that agent presence willl appear in detail on reports and realtime/wallboards..
  5. lenz

    Changes to FusionPBX event logging

    Hello all, if you update your FusionPBX system, you may notice that call events have changed significantly: instead of agents being tracked by UUID; agents end up (some - but not all - times) as being tracked as `extension@domain`. See...
  6. lenz

    Call Queueing: distributing calls based on API data

    This looks a lot like what an external ACD would do... but maybe at this point you could hust roll your own modulke and keep track of agent states.
  7. lenz

    Possible call abandon codes

    Hello all, I am seeing that when a call is canceleld on a queue, an evengt is generated with a status code in the field `Cc-Cancel-Reason`. Anyone knows where can I find the list of all possible values? E.g. Thanks l.
  8. lenz

    Queu Stats

    I'm Lenz from QueueMetrics, so if anyone is intrested in a trial, feel free to contact me directly. The on-prem system is OK for larger systems, but it does not handlle multi-tenancy; while the Live version does. We offer full APIs to run a fleet of tenants and it actualy costs chf 8 per...
  9. lenz

    FusionPBX - VTiger 7 Integration

    Do not want to blow my own horn, but QueueMetrics does support CRM integration - each agent gets their own agent page, and when a call is answered, a screen-pop opens and can link to any web-based CRM, that is actually loaded witin the agent's page. See...
  10. lenz

    When does agent/queue association change?

    So a queue won't change until the agent gets logged off and on again? If that's so, I think it could be implemented so that when an agent logs in, the Uniloader queries the database for their current queue associations, and outputs those as a series of ADDMEMBER records - this way you can see...
  11. lenz

    When does agent/queue association change?

    Hello all, I have been working on integrating FusionPBX with our own QueueMetrics Live platform, and so far it is working pretty well. I am able to track agents logging on and off and pausing themselves over ESL events, and this is enough to provide agent tracking and agent actions to our...
  12. lenz

    Ideas On How One Might Monitor Call Quality

    I remember that Miguel Torres had a presentation of a similar tool a few years ago.... it's based on Asterisk, but it sounds pretty similar to what you wanted to do. The idea si that you get automated recordings of known sources, then do a spectral analysis and compare them. There is a repo...
  13. lenz

    Hello from Switzerland

    Hello all, my name is Lenz and I have been working on VoIP contact center monitoring and reporting for about 20 years. I came across Fusion working with a number of hosted telephony providers and I'm liking it quite a bit. ;)