Search results

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    Reject calls when there is no agent avaible

    Hi guys!! a question: We need to not have queques. Is there anything i can add to the dialplan to directly discard the call(so that it directly gives a busy signal instead of answering and starting the on hold music or playing the busy tone) if there are no agents avaible for a queque? thank you.
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    Query on display of Registration and Call Details Records

    Have you tried loggin in with that user? In any case, you need to into group managing and fiddle with the permissions. Usually it's the "view all" part.
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    Call center app: call a pstn as an agent

    Hi guys.. always bothering! So when i go into the call center app and i try to set up an agent, how do i tell the system to direct the call to a landphone? I understand it's the contact form but i can't manage to figure out the syntax. should look similar to 075xxxxxx as a number dialed...
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    Call screening sticks

    thank you, but i already read that, it is still not that clear to me.
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    Call screening sticks

    Can someone explain to me what this funciont does? thank you
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    Softphones can't transfer calls if made from a trunk

    yes. I am using both linphone and zoiper classic and i do am using the in-software transfer button.
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    Softphones can't transfer calls if made from a trunk

    When i call the number of the pbx and a softphone answers, when they hit the transfer button they get routed to a voice that asks if they want to record or not the call, and it does not get transfered correctly. All the other operators use gigaset phones and they can transfer calls just fine.
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    I’ve emailed you as Luigi previously on You replied on my issue and then completely ignored the rest. Phone is not an option I’m from Italy. I’ve also replied to you in that same mail thread renewing my request for paid support.
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    Call detail record pdf export incorrect

    i am at 4.4.3 and still this is happening. plus i've downloaded git as recently as a few days ago. Maybe i'm doing something wrong?
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    Call detail record pdf export incorrect

    Hi! Me again! :D So when i go exporting the call records, it gets cut off at the sixth page. Also, totals shown on the pdf are not complete- every 24 hours of conversation they get reset to 0 Can someone help me? EDIT: go to default parameters>cdr>limit and set it to false. Now it shows all...
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    Send busy when all agents are busy

    Hi! I have another problem: When i recieve an inbound call, my fusionpbx answers, and starts the on hold music. I would like for it to ONLY answer the call if there are some agents connected otherwise it need to send out a busy signal if there are no agents. Can someone here help me?
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    Ok. I know i am not entitled to anything, but sometimes it betrays the spirit of open source when you develop stuff then hide functionality behind a paywall. I have nothing against paid functionality. Just choose one of the 2. You are doing an amazing job. I would like to hire you to change/fix...
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    I am not bashing against training. What i am saying is that ,first, you would see a more widespread adoption. I wasn't undermining any of your work.You did an amazing job and it's an amazing platform. I wouldn't be here if i though otherwise. Freepbx and such others platform are jarring and...
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    Call transfer not working

    Hi guys here i am again seeking health. I have about 10 people connected with gigaset voip phonse, either a510ip or 540ip. they cannot transfer the calls between them. Can i have some suggestions about stuff that i am missing?
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    no wait a second you are explicitly asked not to share what you've learned?did you sign some kind of NDA about it? this is stuff that brings open source down.
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    Could you share back some of the things you have learned to set up hot desking instead of bragging that you got training. Please SHARE with the community of this amazing piece of software how to do this. Let's not make this an "open source software" with a walled garden built around how to use it.
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    Effective_Caller_ID_Name set to Dialed name?

    from the extension there are fields to set up about this
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    Match each trunk alias to a destination SOLVED

    Hi, i have a sip trunk going from xxxx500 to xxx600 I have configured the gateway, the calls get in and out without problems, BUT, I want to make it so that if i call the 501 it goes to a specific call queue, if i call the 502 another etc. How can i do that? Even if i set it up correctly(i...
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    Error when clicking on Agent status

    Try changing names to the agent to something strictly alphabetic-