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Does anyone know a way to add distinctive ring to a call center queue? While I'm sure there's a way to add the alert_info SIP information from the FreeSWITCH side, I'm looking for a way to accomplish this through the FusionPBX GUI. Modifying the Dial Plan is an option too, but not preferred...

The IVR presenting options to the user does not match the options in etc/freeswitch/autoload_configs/voicemail_ivr.conf.xml. Specifically when a user presses option "5'" to delete the voicemail, they perform a callback (supposedly option "7"). We have updated the xml file to match the ivr...

I'd like to modify the dial plan of a conference call to skip the request for the PIN Code based on the extension calling. Specifically, the conference phone in the room that this bridge is set up for. The pseudo code seems simple enough, but I'm struggling with it anyway. Here's the...

I'm getting around to creating groups that have granular permissions to configure and administer certain functions within FusionPBX. The goal is to offload some of the admisttive work to users that are closer to needs. Right now its simple, obvious groups, like receptionists (operator panel...

Don't know if I'm the only one to have this problem but I've had a heck of a time getting the phones to upgrade their firmware. I'm not sure where the problem is sourced, but it acts like a malformed url is being passed to the phone. Below is excerpt from the provisioning template (it happens...

I personally have had many questions / problems to solve to make my phones to work that way "I" want. I've also seen many of the threads get co-opted by users that have questions more akin to a make and model question that a PBX one. I would be an excellent forum to field provision template...

It does not seem that the Phrases function is working. When initiating a Phrase through the IVR there is no playback. This is a simple, single wav file, test of the Phrases functionality and to leverage it for more complex tasks. As both the Phrase and the system recording the phrase call is...

Is there any documentation on how the new Shared Line functionality of 4.4 should be used. There is now an additional field in the "Lines" section and a "Share Line" option in the "Keys" section of the Extensions pages. What is the appropriate usage? I'm sure my questions in scenario based...

I have setup a shared extension on two Yealink SIP-Y46G phones. This (these) extensions work as desired with the following exception, inbound phone calls do not get sent to voicemail on the no-answer condition. I'm at a bit of a loss for this. I have confirmed that the issue is caused by...

I can think of a few scenarios where this would be useful, but is a fairly simple one. I'd like to have two devices, using seperate extensions, share single voicemail box. For the question sake, let's say ext 201 is the primary with the voicemail box configured and ext 202 is the other...