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I'm just curious how any of the US-Based providers are calculating their taxation and regulatory fees. There are companies out there like Avalara, just as one example, that assist with tax calculations to ensure VoIP providers stay compliant. I have worked with Avalara in the past and it was...

Today we attempted to move our first production account to a Multi-Tenant Fusion PBX server. The default domain has been set up and working on this server for months. We inbound, outbound, VM to email, all the services have been stable and great. We created a new domain today for...

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Can FusionPBX send an alert message to a reception or front desk phone if 911 is dialed from any extension? In a large office or hotel environment, reception or front desk personnel would want to be notified so they expect 911 responders and know where to direct them. Further, could an...

We have a customer with multiple locations that typically has 1-2 people staffing phones at a front desk location. If both extensions are busy, any new call will overflow to an announcement that all agents are busy, and on a 30 second timeout action, it will then try the extensions again. There...

We have a customer with a Legacy KSU who has asked us for 3 analog trunks. Our intention was to port her number to our carrier and set up the DID destination in FusionPBX and deliver the analog hand-off with a Grandstream HT814. We configured 3 extensions in FusionPBX and provisioned those three...

I'm working with a GXP2135 and provisioning is working great. The only issue is that somehow a value is getting set for the phones Web Access / GUI login and after provisioning you can no longer login to the phone's GUI. I realize that this is a desired result in most cases, but I didn't assign...

Does anyone have the ability to use the API to create a GUI interface to set a wake-up call? I would love to see something that could perhaps mimic the operator panel to create the functionality. As much as I dislike 3CX, two things that system does very elegantly is wake-up calls and PMS...

Is anyone aware of a way to schedule a recorded message to play periodically over your music on hold source? We have an external player that we can use to do this with legacy/on-premise PBX systems, but I'm wondering if this functionality exists in FusionPBX. Yes, the simple answer is to...

It's become clear after setting up and tearing down a few servers, there a more than a few little tweaks to get everything working the way you like it. By the time you've customized all your variables, modified the theme settings and applied your "secret sauce" of tweaks and changes, you wind up...

So, I've found the default settings for "allowed_extension" types. It appears that this setting only governs the type of file attachments you can send through the fax server. I've disabled everything except PDF, but when the confirmation email arrives, it still arrives with a .TIF attachment. Is...

Is there a way to create a new group besides the pre-defined Admin, Superadmin, agent, user etc? I'm thinking in terms of granting access to the fax server only, and creating a FaxUser that has permissions to only that module. Is anyone aware if that is possible?

So I've been beating on these because we have a bunch deployed on Broadsoft service and I would like to re-purpose them rather than trash them. So, I've made it as far as actually getting the registration request to the FusionPBX server, but there is an auth challenge that fails. I've tried...

The testing continues.. We have set up a fax server and the inbound faxes are redirected to email perfectly. Our challenge is that some of our customers are married to their fax machines and still want to use it for inbound/outbound faxes. We would like to configure the HT801 ATA as a...

Ok, so I thought this looked pretty straight forward but I found a few inconsistencies. My intention is to change the voicemail file attachment from the default WAV to a MP3. I am running Debian 9.6, FusionPBX 4.4.3 and FreeSwitch 1.8.2 and I have verified Mod_Shout is running. I have changed...

Has anyone used one of these high density analog gateways with FusionPBX? I see a GXW4200 device template in FusionPBX and I've just ordered a GXW4224 for some testing. Any wisdom or experience here would be most welcome. David

About a month ago, we provisioned a couple droplets on Digital Ocean, used the recommended 8.10 versions of Debian, ran the script on FusionPBX.com's website, and BAM! it worked as clean and magically as anything I've ever seen. Now, I see the recommended OS is Debian 9 or FreeBSD, and there has...

Hello again, and thanks for all the responses to some previous queries. We continue to learn by doing, breaking, fixing, and breaking again. So, apparently I have a great server out there if anyone needs to make some free calls to the Dominican Republic. Ok, actually it's fixed now, but I have...

I have provisioned Zoiper and X-Lite soft phones that are working great inbound and outbound. I have a Yealink T46S that provisions easily and works great inbound and outbound. And then there's the VVX400... The phone provisions easily. Inbound and outbound calls work great. Then the phone...

Hi, I'm David, and I come from a network engineering background but I've been transplanted the last few years in a telecommunications environment. Some years ago we partnered with Broadsoft for our hosted PBX offering and it's been painful of late. Since the Cisco acquisition they have been...