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Anyway to change "max-no-answer" if the agent fails to answer calls status from "On Break" to "Logged Out" instead? How long will an agent stay "On Break"? Or anyway to script if status is "On Break" for x amount of time to change status to "Logged Out"? We have BLF for agent status and when...

Hello! Our setup is for a call to go to a ring group. When looking at the call detail records, the destination shows the group. We would like to know who picked up the call. Anyone know what I'm missing?