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Hi, The subject may not be an accurate description, but i'm after thoughts/advice on the following: We have a number of business tenants on our FusionPBX server now, but as residential users are moving away from having a line with the introduction of fibre/sogea we have started picking up them...

Hi, We have a situation where some calls just drop. This only happens when a caller is routed through to a call centre agent and that agent puts them on hold. We haven't been able to confirm at this point if it is a fixed period of time as it only happens to some calls, but it seems to be...

Hi, I have a requirement for one of our customers to record all inbound and outbound calls, but not local calls. I know each extension can be set to outbound, and inbound all calls are received via call centres which can be set to record. However, I don't want to have the overhead of setting...

I've just migrated to a new server using the restore script from the member section, and after a few issues it's mostly working. However, one thing I can't seem to get to the bottom of is when agents try to log in with *22 it is playing the voicemail sound file requesting the password...

Hi, My system is currently on Debian 9.8, FreeSwitch 1.8.5, FusionPBX 5.0.1. I want to bring it all up to date. I'm thinking of going down the route of a second install and using the restore script from the member centre. Is the best method? Are there pitfalls I need to be aware of? Is there...

I have just introduced some Grandstream WP820 wireless handsets to a tenant i have had for about 4 years. All their existing handsets are Yealink and Sangoma, this has been stable and working without issues for ages now. Adding the WP820's appeared to work fine when I set the first ones up...

Hi, We have an issue for multiple domains where a call is taken fine, then put on hold, and after it is taken off hold or transferred the callers voice goes very weird and sounds almost like a dalek, but is inaudible. This doesn't however happen with every call. I'm not really sure where to...

Hi, I probably won't be using Sangoma phones moving forward but have a customer moving from FreePBX and need to re-use existing handsets. I am currently trying to provision some S505 handsets, but having 2 problems and not sure where the issue lies. 1. The first issue is I can only use HTTP...

Hi, One of my SIP trunk providers requires me to add a custom SIP header, which they then pass through to CDR records to help with billing. I'm not sure i'm looking in the right place, but I thought I would be able to add it to the Dialplan of an outbound route. I've tried with a tag of...

Hi, i'm trying to set LetsEncrypt up for the first time on FusionPBX. OS is Debian 9.8 and FusionPBX is latest as of 2 weeks ago. I'm following https://docs.fusionpbx.com/en/latest/getting_started/lets_encrypt.html, but get stuck at the challenge validation. When I've looked in to it, it...

We currently use FreePBX but I love the potential that Freeswitch/FusionPBX offers. I have been trying to get a working system for several months now, but only had small windows to iron out the issues. I currently have 2 issues that are preventing some basic usage. I have another thread with...

We currently use FreePBX but I love the potential that Freeswitch/FusionPBX offers. I have been trying to get a working system for several months now, but only had small windows to iron out the issues. I currently have 2 issues that are preventing some basic usage. I have another thread with...