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So I've hit a wall here, we have one client out of a multi tenant domain unable to transfer calls within the last 24 hours. Caller a picks up call - goes to transfer to caller b presses hold or transfer when they hit transfer the call disconnects. Testing this in our office on their domain and...

Sooo we have an issue when calling certain numbers where we can hear a recorded message initially then the line goes completely silent. (no ring tone etc). We have raised this already with our supplier who initially said they identified an issue and made some changes which actually made the...

Howdy, It's been a while but we recently came across a right head scratcher and wondering if anyone has seen it before/any idea why it could be happening. We have a client who has a set up with 1 handset outside their main network with the other handsets inside their "head office" in reality...

Apologies for asking as I'm sure its something simple I'm overlooking, Our Cloud hosted PBX went down last week as a result as the hosted server having some connection issues. We then got a request come in yesterday to resend one of our clients log in details over as they didn't store their...

Howdy all, Forgive me if this has been asked recently, I did a search but didn't find any matching topics. We have a setup for a client where handsets in a ring group seems to be ignoring the second call that comes on to the line (they have multiple SIP channels), now I know I'm going to be...

We have come across a quirk with a Cisco SPA525G2 handset our SIP trunk and Grandstream. We use the Grandstream to convert VOIP to PSTN for emergency failover (client is a care home). The issue we have is the site lost internet connectivity a couple of days ago and once everything came back...