Search results

  1. AIC2000

    Reporting on 'waitsec' accurate for first answer?

    Hi, I'm trying to figure out the best way to report on the inbound answer time, after the caller has selected an option on the IVR. Is 'waitsec' the total time that a caller spends on hold in the queue? Or it is the time they could spend listening to the IVR too? Does 'waitsec' add up during...
  2. AIC2000

    Call Center Call Queue Order

    Hi, I've got a random issue, where we have lots of calls queueing in the Call Center queue, however for most the average queue wait time is between 23 - 28 minutes, which is fine. However two calls have literally got through to an agent after 3-4 minutes, and calls both before, during and after...
  3. AIC2000

    How is wait_time calculated in the CDR log?

    Hi, Does anyone know how wait_time is calculated / summarised per call in the CDR log? Does it include any IVR recorded message menus etc, or does it just tend to include ringing / holding in queues etc? Thanks in advance!
  4. AIC2000

    agent-announce

    Can we use this in FusionPBX? https://freeswitch.org/jira/si/jira.issueviews:issue-html/FS-3641/FS-3641.html
  5. AIC2000

    No caller 'announce' / 'whisper' feature in FusionPBX?

    Hi guys, I've thought this for a while - and wondered why it's a little strange that there's no apparent caller announce/whisper feature in FusionPBX. I know FreePBX has one - as do most other VOIP solutions - where a word or phrase is muttered to the person picking up the call to decipher...
  6. AIC2000

    Queue - Daily Limit

    Hello, Is there a way in fusionpbx to set a daily limit of callers that can be sent to a queue on a daily basis? Not how many can be in the queue at once, but total callers to enter a queue that day, or be transferred to a queue. Almost like a counter and if statement of sorts Thanks in...
  7. AIC2000

    Latest Backup Process

    Hi, Is there a defined full failure-proof backup process for FusionPBX? I'm not just talking about backing up the necessary but everything should there be a failure. I remember @DigitalDaz did a process a year or two ago for a previous version, just wondering if anyone has audited to ensure...
  8. AIC2000

    Caller ID URL Lookup for Different Tenants

    Hi, I'm looking into the possibility of performing a bespoke CID URL lookup per tenant, however, FusionPBX and FreeSWITCH guides point to the fact this can only be a global source? If each tenant has a different CRM / customer database, I don't want to give caller ID to a tenant that doesn't...
  9. AIC2000

    Is port 5080 insecure?

    Just looking to get some opinion really. A solution to many provider routing inbound call issues is to point them to 5080 instead of 5060 - meaning they are in the PUBLIC context rather than authenticated. Should 5080 be locked down so that not any IP can send inbound traffic to them? Is this...
  10. AIC2000

    Do you accept Video Tutorial Requests?

    These have helped me no end - and there's only currently 2! If there was an option to request one, I could definitely do with one for the new Number Translations feature of FusionPBX 4.2 I appreciate these take time to create too, so would be happy to make a small donation (along with other...
  11. AIC2000

    New Number Translations Feature

    Has anyone used the new number translations feature? From reading the docs, it does seem a relatively straight forward but pretty involved process in getting it up and running. Has anyone had any success with this or ran in to any issues? I think it'd be useful for when you have failover...
  12. AIC2000

    Fail2ban - Whitelist IPs that are in the Access Control?

    Hi I'm having a strange occurrence where one of my SIP trunk providers is managing to get one of their signalling IP's blocked by FusionPBX / Fail2ban in the fusionpbx-404 jail. I can't find the log that that fail2ban filter is looking over, however I assume its the freeswitch.log based on...
  13. AIC2000

    Connection to Event Socket failed.

    I am playing with a brand new install of FusionPBX. It's a dedicated server and after rebooting, it sometimes shows on the FusionPBX server: Connection to Event Socket failed. (see attached screenshot: ) When trying to load up fs_cli it throws out the error: [ERROR] fs_cli.c:1659 main()...
  14. AIC2000

    No ping in registrations list

    Just a bit of education really. Why do some UDP-NAT registered endpoints show 0.00 ping in the registrations page, and others show the ping fine? From what I've gathered, it is something to do with the internal SIP profile settings for NAT need to be weakened for this to work better?
  15. AIC2000

    Date & Time Conditions stuck in GMT Timestamp?

    Anyone else noticed this? If the server is set in BST (British Summer Time), then time conditions are an hour out - even though being set by the FusionPBX popup calendar as the correct time. In dial plan, they are the correct time and date, but when the server is in BST - they don't kick in...
  16. AIC2000

    Call Recording - Call Quality Reduced and Glitchy

    Hi, Whenever we enable call recording at extension or call centre level, the call recording cuts in and out, along with the actual phone call itself - it goes quite glitchy and is relatively intermittent. Resource usage isn't in demand (all resources well under 25% use) and enabling call...
  17. AIC2000

    Different Voice Prompts / UK Prompter?

    Hi Are there any alternative voices than the default US female that delivers all the prompts for the Freeswitch system? I've looked online and found 1 for over £100, just wondered if there are any more and whether there is a library / collection of them hidden anywhere? Thanks!
  18. AIC2000

    Do you need separate outbound routes for different call lengths?

    At the moment, we have outbound routes set like this: ^9(\d{3})$ ^9(\d{10})$ ^9(\d{11})$ ^9(\d{12})$ Which covers international, national, shorter and emergency numbers. Is it possible to do an | or 'or' symbol within these dial plans to just 'allow' any of these combinations? I know you can...
  19. AIC2000

    Call Center Documentation

    Hi all, Is there proper call center documentation or any guides on how to properly and efficiently set up agent tiers and levels? What are the difference between Tiers and Levels? The entire documentation on FusionPBX call centers is this:
  20. AIC2000

    Concatenate Time Condition Destinations

    Hi, I want to concatenate a hangup clause at the end of the play recording lua within a time condition - as at the moment, Freeswitch just continues onto the next destination afterwards! :-) I've tried adding ,hangup :hangup ;hangup at the end of the destination however nothing seems to be...