SOLVED 403 Forbidden

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cp6183

cp6183

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I have a customer that is receiving 403 forbidden. they have in the office a t46s and a w56 DECT with 4 handsets. the T46s works great, however, the w56 can receive calls but can not make outbound calls. When one of the handset's attempts to make an outbound call, they receive a 403 forbidden. If i register a phone to that domain, i can make outbound calls no problem. attached is the sngrep log.

I notice the from field has only the internal IP and not he ext. Any Insight?


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cp6183

cp6183

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Oct 29, 2019
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My Guy! i disabled the outbound proxy and ironically it stayed registered(in which it would never register prior) and it is working for now. I anticipate it will stay working.
 
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cp6183

cp6183

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@DavidDec the bigger question is, why only that domain? no other customer is experiencing this issue?
 
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DavidDec

DavidDec

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Jan 30, 2020
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Personally I've never known an outbound proxy to be needed as I thought all that leg work is done fusion side but I'm far from any expert sorry,
 
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