CDR destination_number doesn't honour bridged call

Status
Not open for further replies.

Zivk

Member
Apr 7, 2019
35
6
8
62
We have a call center implementation. (A) Calls go from an inbound route via (B) a ring group to the call center, (C) in the call center's timeout action, the calls are transferred to a call group that (D) has a timeout action to transfer the calls to an external number that (E) has an outgoing route that (F) bridges the calls to the external number via a gateway to a telephony operator (for which we pay additional costs).

In the CDR we expect to see the final destination number (the external number), but we see the internal call center number as the destination_number. This way we have no knowledge about the call's cost.

Is there any way of using the CDR to get the external destination number?

FusionPBX 4.0, FreeSWITCH 1.4 (it's a system that works well so wasn't upgraded for few years).
 
Status
Not open for further replies.