Email queues and voicemail transcription

[Steve]

We had voicemail transcription enabled using Watson. When we enabled email queues, the transcription no longer functioned, and instead we got

Transcription
${message_text}

put in our emails.

When we switched from download link, to the audio file attachment, the "${message_text}" disappeared and was just blank.

When we disabled the email queue, the transcription began working.

How can I enable transcription with the email queue?

 

[Steve]

Is there a solution to this?

 

[KonradSC]

Here is a way to process the queue with debug information displayed.

/usr/bin/php /var/www/fusionpbx/app/email_queue/resources/jobs/send.php debug=true

Also, Email Queue is a paid member app so you may want to open a ticket on this one.

 

[Steve]

Just as a follow up, in case others have this issue, the email queue only supports attached voicemails at this time, and not listen link/download link

 

[kshah]

I don't have an email queue and my voicemail file type is "Audio File Attachment". But Still, I don't see actual transcription and just see the "Transcription" word in the email. Any idea? I am using IBM Watson and I have followed all the steps.

 

[Steve]

I don't have an email queue and my voicemail file type is "Audio File Attachment". But Still, I don't see actual transcription and just see the "Transcription" word in the email. Any idea? I am using IBM Watson and I have followed all the steps.

I'd avoid using the transcription without the email queue as it can cause performance issues on freeswitch. That being said, I do believe I had the same issue as you during testing and it was some configuration mistake I'd made without realizing.