Gateway Restart

Status
Not open for further replies.

mc6650

Member
Apr 8, 2019
109
2
18
61
Hello
From time to time the gateway needs to be restarted (due to a power outage). I can't seem to do this from Accounts > Gateway, select my VoIP.ms gateway and press "start" at the top of the screen. Only a reboot will get the gateway to connect. Is there another method I can use instead of the reboot?

Version 4.5.28

Thanks in advance for any help that can be provided.
 

DigitalDaz

Administrator
Staff member
Sep 29, 2016
3,038
556
113
You should have fs_cli open when you try it from the gui, then you should see, hopefully, what the error is.
 

mc6650

Member
Apr 8, 2019
109
2
18
61
Hello
Thanks for the feed back. I've noticed that when I try and start the gateway, at the top of the page is a green banner with "Gateway Started." "voip.ms: invalid profile (external)."
The fs_cli file shows extension 202 only - no registration activity for the gateway.

Thanks
 

Attachments

  • Gateway Restart.txt
    4.8 KB · Views: 6

mc6650

Member
Apr 8, 2019
109
2
18
61
Hello
Is someone able to help me with this error message that I'm getting? "Gateway Started." "voip.ms: invalid profile (external)." How do I correct this issue? Is it because I don't have my domain entered in the SIP Profile section? Please see picture.
SIP Profile.jpg
 

bcmike

Active Member
Jun 7, 2018
326
54
28
53
If you go to Status => SIP Status, do you have an "External" profile?
 

mc6650

Member
Apr 8, 2019
109
2
18
61
I believe I have an external profile. Please see the picture. Thanks for the help.
 

Attachments

  • SIP Status.jpg
    SIP Status.jpg
    130.7 KB · Views: 16

bcmike

Active Member
Jun 7, 2018
326
54
28
53
Unfortunately my ipv6 is pretty shotty but I'm not sure if you can run both profiles on 5060 at the same time. Does it complain about the port already being in use?
 

Adrian Fretwell

Well-Known Member
Aug 13, 2017
1,388
364
83
IPv4 and IPv6 can use the same port, they are a completely different network stack. I run v4 and v6 on the same port. You do not need to put your domain in the "domains" section of the SIP profile.
 

mc6650

Member
Apr 8, 2019
109
2
18
61
I find rebooting the system will register the SIP trunk. Is this the only option I have since I can't seem to resolve the "external profile" error?

Thanks
 

DigitalDaz

Administrator
Staff member
Sep 29, 2016
3,038
556
113
I have only just noticed your external profile is listening on port 5060, why is this?
 

mc6650

Member
Apr 8, 2019
109
2
18
61
Hello
I see port 5060 as part of the "SIP Profile" settings. I don't recall playing around with these values.
 

Attachments

  • SIP Profile - Settings.jpg
    SIP Profile - Settings.jpg
    97.6 KB · Views: 8

DigitalDaz

Administrator
Staff member
Sep 29, 2016
3,038
556
113
The port setting for the external profile should be 5080 and 5060 for the internal.
 

mc6650

Member
Apr 8, 2019
109
2
18
61
Hello
Changing the external port to 5080 did the trick. I was able to stop and start the SIP trunk via the GUI as opposed to rebooting the machine. Interestingly when I pulled power plug and then restored the power the trunk / gateway registered; I didn't have to start it from the Gateway window.

Thanks to all those that responded to my question. Thanks you DigitalDaz. This issue is resolved.
 
Status
Not open for further replies.