Getting IVR to pickup on incoming DID call?

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bmcgonag

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Mar 14, 2018
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I'm using the UI to try and get the IVR to pick up from a DID, and can't get it to work. It just rings and rings when I call it from outside.

The recording works if I dial the IVR extension from inside. If I dial from outside with my inbound route set to go to an extension other than IVR, then that phone will ring as well, and I can answer.

I'm not sure

1. Why my IVR won't pick up when I set it in the Inbound route instead of a Phone.
2. Why, regardless of which extension for a phone I enter, only one extension rings. For example, If i set 102, 102 rings. If I then change it to 101, 102 still rings. Anyway, if I can tackle IVR first, that's my preference, and any help is very much appreciated.
 

DigitalDaz

Administrator
Staff member
Sep 29, 2016
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Firstly, you shouldn't be using inbound route you should be using Destinations.

Post a log and we'll see if we can figure it.
 
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