Grandstream IP Phone GXP285 does not receive internal and external calls.

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Y

Yorse Puerta

New Member
Aug 22, 2017
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good morning I have a problem in particular is that the grandstream phone model gxp285 does not receive both internal and external calls, shows as disconnected calls when picking up the receiver to answer, that happens between phone calls ip to ip phone of the same model and different models, and calls from softphone and even from cell phone calls to the telephone extension where the extension is configured in the grandstrem phone model gxp285 also disconnects the call when lifting handset.

I have already done tests, I have reviewed the log, I have seen records as:
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.799865 [NOTICE] switch_channel.c:1104 New Channel sofia/internal/3496@192.168.230.131:15642 [d66c0c8b-0572-4161-8444-bc0b8667eeb6]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.799865 [DEBUG] mod_sofia.c:4809 (sofia/internal/3496@192.168.230.131:15642) State Change CS_NEW -> CS_INIT
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.799865 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/3496@192.168.230.131:15642) Running State Change CS_INIT (Cur 4 Tot 220)
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.799865 [DEBUG] switch_core_state_machine.c:627 (sofia/internal/3496@192.168.230.131:15642) State INIT
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.799865 [DEBUG] mod_sofia.c:90 sofia/internal/3496@192.168.230.131:15642 SOFIA INIT
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.799865 [DEBUG] sofia_glue.c:1293 sofia/internal/3496@192.168.230.131:15642 sending invite version: 1.6.15 -32-bec4538 64bit
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] switch_core_state_machine.c:40 sofia/internal/3496@192.168.230.131:15642 Standard INIT
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] switch_core_state_machine.c:48 (sofia/internal/3496@192.168.230.131:15642) State Change CS_INIT -> CS_ROUTING
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] switch_core_state_machine.c:627 (sofia/internal/3496@192.168.230.131:15642) State INIT going to sleep
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/3496@192.168.230.131:15642) Running State Change CS_ROUTING (Cur 4 Tot 220)
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] sofia.c:7042 Channel sofia/internal/3496@192.168.230.131:15642 entering state [calling][0]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] switch_core_state_machine.c:643 (sofia/internal/3496@192.168.230.131:15642) State ROUTING
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] mod_sofia.c:143 sofia/internal/3496@192.168.230.131:15642 SOFIA ROUTING
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] switch_ivr_originate.c:67 (sofia/internal/3496@192.168.230.131:15642) State Change CS_ROUTING -> CS_CONSUME_MEDIA
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] switch_core_state_machine.c:643 (sofia/internal/3496@192.168.230.131:15642) State ROUTING going to sleep
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/3496@192.168.230.131:15642) Running State Change CS_CONSUME_MEDIA (Cur 4 Tot 220)
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] switch_core_state_machine.c:662 (sofia/internal/3496@192.168.230.131:15642) State CONSUME_MEDIA
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.809880 [DEBUG] switch_core_state_machine.c:662 (sofia/internal/3496@192.168.230.131:15642) State CONSUME_MEDIA going to sleep
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.879872 [DEBUG] sofia.c:7042 Channel sofia/internal/3496@192.168.230.131:15642 entering state [proceeding][180]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.879872 [NOTICE] sofia.c:7150 Ring-Ready sofia/internal/3496@192.168.230.131:15642!
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:44.879872 [DEBUG] switch_channel.c:3345 (sofia/internal/3496@192.168.230.131:15642) Callstate Change DOWN -> RINGING
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [DEBUG] sofia.c:7042 Channel sofia/internal/3496@192.168.230.131:15642 entering state [completing][200]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 o=3496 8000 8000 IN IP4 192.168.230.131
d66c0c8b-0572-4161-8444-bc0b8667eeb6 c=IN IP4 192.168.230.131
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [DEBUG] sofia.c:7042 Channel sofia/internal/3496@192.168.230.131:15642 entering state [ready][200]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [DEBUG] switch_core_media.c:3047 Set Codec sofia/internal/3496@192.168.230.131:15642 PCMU/8000 20 ms 160 samples 64000 bits 1 channels
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [DEBUG] switch_core_codec.c:111 sofia/internal/3496@192.168.230.131:15642 Original read codec set to PCMU:0
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [DEBUG] switch_core_media.c:4718 sofia/internal/3496@192.168.230.131:15642 Set 2833 dtmf send payload to 101 recv payload to 101
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [DEBUG] switch_core_media.c:6732 AUDIO RTP [sofia/internal/3496@192.168.230.131:15642] 192.168.230.3 port 31012 -> 192.168.230.131 port 30204 codec: 0 ms: 20
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [DEBUG] switch_core_media.c:7038 sofia/internal/3496@192.168.230.131:15642 Set 2833 dtmf send payload to 101
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [DEBUG] switch_core_media.c:7045 sofia/internal/3496@192.168.230.131:15642 Set 2833 dtmf receive payload to 101
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [DEBUG] switch_core_media.c:7068 sofia/internal/3496@192.168.230.131:15642 Set rtp dtmf delay to 40
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [NOTICE] sofia.c:8161 Channel [sofia/internal/3496@192.168.230.131:15642] has been answered
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.889944 [DEBUG] switch_channel.c:3772 (sofia/internal/3496@192.168.230.131:15642) Callstate Change RINGING -> ACTIVE
b75d453c-5857-4a87-b7d4-15a53857393f 2018-01-08 09:37:48.909853 [DEBUG] switch_ivr_originate.c:3686 Originate Resulted in Success: [sofia/internal/3496@192.168.230.131:15642]
b75d453c-5857-4a87-b7d4-15a53857393f 2018-01-08 09:37:48.919875 [DEBUG] switch_ivr_originate.c:3686 Originate Resulted in Success: [sofia/internal/3496@192.168.230.131:15642]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.919875 [DEBUG] switch_ivr_bridge.c:1566 (sofia/internal/3496@192.168.230.131:15642) State Change CS_CONSUME_MEDIA -> CS_EXCHANGE_MEDIA
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.919875 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/3496@192.168.230.131:15642) Running State Change CS_EXCHANGE_MEDIA (Cur 4 Tot 220)
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.919875 [DEBUG] switch_core_state_machine.c:653 (sofia/internal/3496@192.168.230.131:15642) State EXCHANGE_MEDIA
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:48.949874 [DEBUG] sofia.c:7042 Channel sofia/internal/3496@192.168.230.131:15642 entering state [calling][0]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.000035 [DEBUG] sofia.c:7042 Channel sofia/internal/3496@192.168.230.131:15642 entering state [terminating][487]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.000035 [NOTICE] sofia.c:8216 Hangup sofia/internal/3496@192.168.230.131:15642 [CS_EXCHANGE_MEDIA] [ORIGINATOR_CANCEL]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.000035 [DEBUG] switch_ivr_bridge.c:679 sofia/internal/3496@192.168.230.131:15642 ending bridge by request from read function
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.000035 [DEBUG] switch_ivr_bridge.c:752 BRIDGE THREAD DONE [sofia/internal/3496@192.168.230.131:15642]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.000035 [DEBUG] switch_core_state_machine.c:653 (sofia/internal/3496@192.168.230.131:15642) State EXCHANGE_MEDIA going to sleep
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.000035 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/3496@192.168.230.131:15642) Running State Change CS_HANGUP (Cur 4 Tot 220)
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/3496@192.168.230.131:15642) Callstate Change ACTIVE -> HANGUP
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_state_machine.c:852 (sofia/internal/3496@192.168.230.131:15642) State HANGUP
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] mod_sofia.c:438 Channel sofia/internal/3496@192.168.230.131:15642 hanging up, cause: ORIGINATOR_CANCEL
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_state_machine.c:60 sofia/internal/3496@192.168.230.131:15642 Standard HANGUP, cause: ORIGINATOR_CANCEL
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_state_machine.c:852 (sofia/internal/3496@192.168.230.131:15642) State HANGUP going to sleep
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_state_machine.c:619 (sofia/internal/3496@192.168.230.131:15642) State Change CS_HANGUP -> CS_REPORTING
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/3496@192.168.230.131:15642) Running State Change CS_REPORTING (Cur 4 Tot 220)
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_state_machine.c:938 (sofia/internal/3496@192.168.230.131:15642) State REPORTING
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_state_machine.c:174 sofia/internal/3496@192.168.230.131:15642 Standard REPORTING, cause: ORIGINATOR_CANCEL
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_state_machine.c:938 (sofia/internal/3496@192.168.230.131:15642) State REPORTING going to sleep
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_state_machine.c:610 (sofia/internal/3496@192.168.230.131:15642) State Change CS_REPORTING -> CS_DESTROY
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.019834 [DEBUG] switch_core_session.c:1664 Session 220 (sofia/internal/3496@192.168.230.131:15642) Locked, Waiting on external entities
b75d453c-5857-4a87-b7d4-15a53857393f 2018-01-08 09:37:49.029860 [DEBUG] switch_ivr_bridge.c:673 sofia/internal/3496@192.168.230.131:15642 ending bridge by request from write function
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.029860 [NOTICE] switch_core_session.c:1682 Session 220 (sofia/internal/3496@192.168.230.131:15642) Ended
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.029860 [NOTICE] switch_core_session.c:1686 Close Channel sofia/internal/3496@192.168.230.131:15642 [CS_DESTROY]
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.029860 [DEBUG] switch_core_state_machine.c:741 (sofia/internal/3496@192.168.230.131:15642) Running State Change CS_DESTROY (Cur 3 Tot 220)
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.029860 [DEBUG] switch_core_state_machine.c:751 (sofia/internal/3496@192.168.230.131:15642) State DESTROY
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.029860 [DEBUG] mod_sofia.c:343 sofia/internal/3496@192.168.230.131:15642 SOFIA DESTROY
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.029860 [DEBUG] switch_core_state_machine.c:181 sofia/internal/3496@192.168.230.131:15642 Standard DESTROY
d66c0c8b-0572-4161-8444-bc0b8667eeb6 2018-01-08 09:37:49.029860 [DEBUG] switch_core_state_machine.c:751 (sofia/internal/3496@192.168.230.131:15642) State DESTROY going to sleep



If someone could help me or guide me
 
D

DudeInMyrtleBeach

Member
Sep 2, 2017
46
2
8
That particular phone is almost 10 years old, and there hasn't been a firmware update in 7-8 years. If it doesn't work 'out of the box' it probably isn't going to.
 
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