SOLVED I can not make calls between internal extensions

[kristiam garcia]

good morning

I need your support and installed fusionpbx 4.2 in debian jessie, configured a gateway with asterisk for outgoing calls and works well for local, national and cellular calls, but I can not communicate between extensions nor with incoming calls the error is as follows:


2017-02-21 08:24:29.398877 [WARNING] mod_dptools.c:4157 Can't find user [3401@default]
2017-02-21 08:24:29.398877 [NOTICE] switch_ivr_originate.c:2841 Cannot create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]
2017-02-21 08:24:29.398877 [DEBUG] switch_ivr_originate.c:3829 Originate Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]
2017-02-21 08:24:29.398877 [INFO] mod_dptools.c:3409 Originate Failed. Cause: SUBSCRIBER_ABSENT

Then the call goes to the voice mailbox
In an opportuneness, I worked without a problem that might be failing?

 

[Ian Oakes]

You gave some info but in the future, provide as much as you can like phone model/firmware, residential or professional networking stuff. You get the picture.

Well, you have run into what most likely is a NAT issue. I will forgo the explanation of what that is, but say that its basically a situation where the fusionpbx server is unable to communicate both ways, or consistantly both ways with the endpoint. In this case 3401. You will probably have good luck by re-registering your endpoint (phone) using TCP instead of UDP. That's simple, but if that doesn't solve it, include a lot more information about your networking setup, phones etc.

 

[kristiam garcia]

Is a business network, effectively the server (fusionpbx) and the phones are not in the same network segment, they are doing initial tests with a softphone (Zoiper) and a grandstream gxv3140 hardphone, then add the output of the command
freeswitch@gladiator04> sofia status profile internal reg

Registrations:
=================================================================================================
Call-ID: 1936475852-37621-2@BJC.BGI.CAD.CBI
User: 3401@192.168.230.3
Contact: "" <sip:3401@192.168.203.218:19032>
Agent: Grandstream GXV3140 1.0.7.76
Status: Registered(UDP)(unknown) EXP(2017-02-21 11:33:57) EXPSECS(741)
Ping-Status: Reachable
Ping-Time: 0.00
Host: gladiator04
IP: 192.168.203.218
Port: 19032
Auth-User: 3401
Auth-Realm: 192.168.230.3
MWI-Account: 3401@192.168.230.3

Call-ID: YTMyZjE3ZmZmMDE3OGY2Y2JlZGMwYmNlYTdlMWFjNDg.
User: 3400@192.168.230.3
Contact: "" <sip:3400@192.168.203.10:39824;rinstance=734bb7cdbd6fc9a6;transport=UDP>
Agent: Z 3.3.25608 r25552
Status: Registered(UDP)(unknown) EXP(2017-02-21 11:23:44) EXPSECS(128)
Ping-Status: Reachable
Ping-Time: 0.00
Host: gladiator04
IP: 192.168.203.10
Port: 39824
Auth-User: 3400
Auth-Realm: 192.168.230.3
MWI-Account: 3400@192.168.230.3

Total items returned: 2
=================================================================================================


Apparently the two extensions are accessible but I can not call them from one to another but can help me determine what the problem will be and if you need more information please request it as I am new to the world of freeswitch and fusionpbx

 

[DigitalDaz]

good morning

I need your support and installed fusionpbx 4.2 in debian jessie, configured a gateway with asterisk for outgoing calls and works well for local, national and cellular calls, but I can not communicate between extensions nor with incoming calls the error is as follows:


2017-02-21 08:24:29.398877 [WARNING] mod_dptools.c:4157 Can't find user [3401@default]
2017-02-21 08:24:29.398877 [NOTICE] switch_ivr_originate.c:2841 Cannot create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]
2017-02-21 08:24:29.398877 [DEBUG] switch_ivr_originate.c:3829 Originate Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]
2017-02-21 08:24:29.398877 [INFO] mod_dptools.c:3409 Originate Failed. Cause: SUBSCRIBER_ABSENT

Then the call goes to the voice mailbox
In an opportuneness, I worked without a problem that might be failing?

Why 3401@default?? That context is wrong, the extension should have the context of the domain name its in.

 

[kristiam garcia]

But they are in the context 192.168.230.3 as seen in the image, then the correct question is because it looks for the extension in that context

 

[DigitalDaz]

Is this a fresh install or an upgrade? Have you altered the dialplan in any way? When did you originally install?

 

[kristiam garcia]

Seemed to have a problem with the installation, so I decided to reinstall and worked perfectly thanks for the support I will be consulting continuously to complete the operation of this great application