Leaving a voicemail or recording a greeting, skips

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DavidPierce

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Jun 12, 2018
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We are having an issue in 4.4.3
When recording a greeting, when the system switches from PCMU to L16 there is a skip in the recording, pretty much at the same time the switch occurs
For example when I record a greeting 123456789 and play it back it get 123 789. This is also happening when callers leave a vm. At pretty close to the same time, right when the codecs switch.

Has anyone have this happen? I am a bit lost on this one since the 4.2.5 version works correctly. Same timing on codec switching, no skipping.

Thanks
David
 

markjcrane

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Jul 22, 2018
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This has little to do with FusionPBX and more to do with FreeSWITCH. Therefore FusionPBX version is of little help good chance there is a difference between your versions of FreeSWITCH that matter more for this problem. Also is this a virtual machine if so what type?
 

DavidPierce

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Jun 12, 2018
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Thanks for the reply - I only brought up FusionPBX because we have multiple vms with fusionpbx. No issues. We started up a new server with the newer version of FusionPBX and that is where the problem occurs. Earlier verison without changing anything work correctly.
 
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