SOLVED Proper formatting for external phone number for "Alternate Destination"

Hi all, I suppose this question could also be applied to destinations when time conditions are met:

What is the proper formatting for the "Alternate Destination" if I'd like it be an external phone number, like an employees cell phone for example? Is entering the DID (or 1 and DID in my case) all that's needed, or do I need to string together a command?


Staff member
I think the correct way these days is to create an outbound destination in Destinations, then it will appear in the dropdown for it. I belive it uses the dialplan so you creat the destination as you would want it to go through the dialplan.