Ring Group: line in use does not get call

[ropeguru]

So I just set up a ring group with 3 extensions in it. When testing, I found that if an extension is in use, it does not get the call that is coming in but the other two extensions work just fine.

The setup is using a Gigaset C610A IP with three handsets. Each handset is tied to an extension. When all three use a single provider, the handset is use does have call waiting working.

Is this a limitation of ring groups where if an extension is in use, the call is not sent to that destination? I have not tried yet to send a call to a single extension then send a second one to see if that is working.

 

[ZPM]

Have you tried changing the strategy to "enterprise" yet? I had to to this so the receptionist would still see new incoming calls while on the phone part of a ring group

 

[ropeguru]

Apologies for not posting what I think was the solution.

I had set the extensions to only allow one call at a time. I have set them for 2 at this point but have not had time to test.