[SOLVED] IVR Extension is not working.

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Pascal P

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Mar 27, 2017
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Hello, I am trying create a simple IVR with 2 options. I want my main office phone number to be routed directly to the IVR.

So I created the IVR with the options 1 and 2. The IVR extension is 100.
I created a destination to the office's phone number with an action that goes to the IVR (extention 100).

When I place a call, I get a no route, aborting. Same thing if I try from the inside.

The complete log from an external call to the IVR is attached.

If I manually create a dial plan to the IVR, it's working.

I use FusionPBX version 4.2.2 and freeswitch version 1.6.15-32-bec4538~64bit

Best regards

Pascal
 

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  • log.txt
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Pascal P

New Member
Mar 27, 2017
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Here's the IVR's generated DialPlan :

condition destination_number ^100$ 5
action answer 10
action sleep 1000 15
action set hangup_after_bridge=true 20
action set ringback=local_stream://default 25
action set transfer_ringback=local_stream://default 30
action set ivr_menu_uuid=a2dbc966-42ac-4148-83aa-7d69f6429087 35
action ivr a2dbc966-42ac-4148-83aa-7d69f6429087
 

Pascal P

New Member
Mar 27, 2017
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Going farther with the dialplan configuration, I noticed that there is no context. I added the right context and it started to work.

Maybe it could be a good thing to add a context mandatory field in the IVR menu creation.
 

Pascal P

New Member
Mar 27, 2017
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I think I got into a newbie problem :)

I just noticed that when I create a IVR with the main domain, it's not working but if I create a new domain, the context is in place.
 
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