Recent content by Incred

Thank you. I see park entries: 1) 10:59:16 till 10:59:55 2) 10:55:55 till 11:13:55 Why are there two park entries for the same call? Was it parked, unparked and then parked again? I just need to get my story right so I can advise the client.

Thank you

We have been told this caller was on hold for 32 mins waiting to be answered Can someone please help me understand what this shows: 31 is a call flow (night switch) 1000 is a reception ring group

Anyone?

Thank you but that is exactly what I am asking :) How do I check/configure this button? In some places I have read this is a hard key that cannot be programmed. If it can be programmed in Fusion how can this be done?

The GXP2170 has a "Redial" softkey as shown below: Whilst *870 performs the redial function the button itself does not work. Can this be programmed in the device profile similar to this

Thanks for your help. I restarted Fusion on the weekend and the recordings continue. Do you mean even though the GUI states recording = false the database may still have this value as true?

After a change is made does anything need to be restarted for the change to take effect?

This is now working. Thanks everyone.

Thank you. Inbound Destination is set to false Call centre is set to false Extension is set to disabled Anywhere else this could be set? I have checked here too and all is disabled:

It appears that all inbound calls are being recorded and I wish to stop this however I cannot see where this has been enabled and how to deactivate it: My flow is simply: Inbound Route > Call Flow > Call Centre

Is the call_direction_outbound (order:22) just a generic entry that would apply to all outbound routes?

Thank you. It appears toll_allow puts a condition on the outbound route that I can tie to the extension. If each outbound route is tied to a gateway and I need to be utilising two gateways I expect I will need another outbound route. Currently I have this: Should I duplicate only the bottom...

Hi, I have two sites with extensions numbered: Site 1 = 100-199 Site 2 = 200-299 I have two gateways configured and I wish to push site 1 out via GW 1 and site 2 out via GW 2. I have both gateways setup however am unsure of how to configure the outbound routes. By default Fusion creates two...

lol... I did not know you could do it this way. Talk about making life harder than it needs to be. Thanks for the help, it is working now!