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You mean the operator panel is good to see what's active? Then the manager can dial in to listen to one of them from his extension?

Are there any add-ons for call barging? I know it works by default, but is not optimum. For example, to listen in on a call a user can dial *33<ext.#> then enter PIN #. My client is a call center manager listening in on his agents. It would be good to have a live interface with functionality...