Change the Exit Action of an IVR When Reached X Times

MichaelFTS

New Member
Dec 9, 2022
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Right now I have a client that has calls go to a ring group, ring group exits to an IVR that gives callers an option to stay on the line or select an option number to go to voicemail, the exit action for the IVR is the original ring group. So they effectively loop from one to the other if the caller chooses to continue waiting as opposed to leaving a voicemail. The client now wants to force people into voicemail if they go through this loop 5 times without selecting the option. I know I could just set 5 different ring groups and IVRs so they hit ring group 1 to IVR 1 to ring group 2 to IVR 2, etc with IVR 5 leading to voicemail, but is there a simpler cleaner way to do this? Does Fusion have a function to alter the exit action of an IVR if a caller reaches the same IVR on the same call X amount of times?