Do not disturb change agent status

[Huan]

I'm working on my Freeswitch project for a few days. The call flow is almost done. The problem is changing the Call Center Agent status to Logged Out to skip the Agent of being called in the queue. I tried to change the status in the extension do-not-disturb (*78) in the dialplan. But that does not work:
res=${callcenter_config(agent set status user_${caller_id_number}@${domain_name} 'Logged Out')}
Is the data code wrong or is there any easier way to fix this (eg. via device button DND)?

EDIT:
The prepix for the users: user_
The code works now.

 

[Huan]

My next problem is to connect the DND button to an extension instead of using the extension *78.
Is there a way to detect that button?
I am currently using device tiptel 280

 

[Luis Daniel Lucio Quiroz]

DND from telephone is very different that the web DND.

Phone's DND answers with a 486 sip code (if I remember for good). Which it can cause issues if you combine it with ring groups.

DND from. Web plays with a variable in the directory.

You will need to read your phone's manual to see if you can configure an event hookup,,. Otherwise you will need to code a FreeSWITCH event handler to try to sync they option, but it won't work until the telephone rejects the first call.

 

[Huan]

DND from telephone is very different that the web DND.

Phone's DND answers with a 486 sip code (if I remember for good). Which it can cause issues if you combine it with ring groups.

DND from. Web plays with a variable in the directory.

You will need to read your phone's manual to see if you can configure an event hookup,,. Otherwise you will need to code a FreeSWITCH event handler to try to sync they option, but it won't work until the telephone rejects the first call.

Thank you for the information! I managed to set the DND button keys in the phone interface (Phone->Features->DND):
- On Code to *78
- Off Code to *79

With these settings the phone calls the right extension and updates the agent user status! Make sure to call the update agent user status before do_not_disturb.lua. Otherwise it will be skipped.

 

[DigitalDaz]

Why do you not just log the agents in and out? It can be done with *22/23 if I remember correctly, as long as the agents have been correctly defined.

 

[Huan]

I totally missed those settings. Those require the agent_id as input from the user but the user should only press the DND button in my case. Which means I still have to edit the settings like I did above.

 

[DigitalDaz]

Huan, with at least one of them, it is just a toggle, ie no agent ID needed. On at least one of my systems, the phones just have a button programmed for login/out. They just hit that button. It also uses blf

 

[Devin Isentol]

DigitalDaz, you had working BLF with agent login/logout?