Hello all! I am a long-time FreePBX/Asterisk user that has been periodically looking over the fence, but has never done anything with FusionPBX/FreeSwitch. I ran into a new requirement that I have not been able to overcome with FreePBX/Asterisk.
Use Case:
Use Case:
- I have a queue I need staffed by remote agents (all using remote landlines/cell phones, webRTC and or softphones are not an option, has to be a PSTN call).
- I need for them to be able to answer queue calls with call confirm on (not hard).
- The challenge I run into is that Asterisk could not see the agent was busy on a queue call already (not straightforward, but overcame by using real extensions (vs. remote) and replacing their dial string with the remote phone number.
- The deal breaker that I am running into is the warm transfer. After the agent warm transfers, the transferring agent will remain unavailable for the next queue call until the transferred call ends in Asterisk. Depending on how long the transferred call goes for this agent could be out of commission for 20-30 minutes, until the original caller finally hangs up.
- Is this behavior any different in FusionPBX/FreeSwitch?
- Does anyone have any suggestions on how this may be accomplished?