I have a call center that has agents dial in to the company DID and dial in a code and it signs them on and sends the call to them.
Some of the agents work with their cell phone as a forwarded call, is there anywhere in the system that i can setup the remote dial in for the agent to log in or out from the group?
Some of the agents work with their cell phone as a forwarded call, is there anywhere in the system that i can setup the remote dial in for the agent to log in or out from the group?