Hi;
I'm trying to set a custom hold file for a ring group - but if I set it to anything but the default hold music, I just get silence
I've uploaded the recordings as .wav files with 16 bit resolution rate, 8000hz sampling rate, and mono audio channel. I used this converter website https://audio.online-convert.com/convert-to-wav
Even if I select a greeting used in an IVR, I get silence calling the ring group
What am I missing?
Thanks!
I'm trying to set a custom hold file for a ring group - but if I set it to anything but the default hold music, I just get silence
I've uploaded the recordings as .wav files with 16 bit resolution rate, 8000hz sampling rate, and mono audio channel. I used this converter website https://audio.online-convert.com/convert-to-wav
Even if I select a greeting used in an IVR, I get silence calling the ring group
What am I missing?
Thanks!