Transfer During Playback

Discussion in 'FusionPBX IVR' started by Boe, Oct 10, 2017.

  1. Boe

    Boe New Member

    How do you Enable user to select while audio is still playing ?

    I really hate this useless playback control that is interfering with the selection process of the user.

    Also when you have high end studio recording with options for user to select
    that is really long and includes background music and fancy stuff,
    there is really no way to enable user selection while the 2 minute audio is being played.

    Users get confused, that they can't select anything, all that happens is the recording gets "speed up"
    or "slowed down" or "Jumps around" and no one gets anywhere.

    I just installed FusionPBX, I used to use BlueBox, both use FreeSwitch under the hood
    and I used to be able to just enable this by adding "start_dtmf" into the IVR

    <extension name="ivr_demo">
    <condition field="destination_number" expression="5000">
    <action application="answer"/>
    <action application="start_dtmf" />
    <action application="ivr" data="demo_ivr"/>
    </condition>
    </extension>

    but I cant seem to find where this is stored any more.
     

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