Recent content by aalemany

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    Post-Call Survey for Agents in mod_callcenter: Agent is hung up immediately when Caller disconnects

    Hi everyone, I'm struggling to implement a post-call survey for my agents using mod_callcenter on FusionPBX. The Goal: When a caller (Leg A) hangs up, I want the Agent (Leg B) to be automatically transferred to a survey extension (e.g., 800) instead of being disconnected. The Problem: No...