Recent content by bcmike

Thanks for the reply Mark. Agreed FOP2 is definitely showing it's age but we really haven't found an updated operator panel with the same feature set. The clients it's serving like having an overview of what's going on in real time and also the ability to manage their queues without feature...

Even though the contact center and FS PBX look really interesting, the bounty is still open for and FOP2 port or equivalent.

Would the users themselves be able to access the module to log themselves in and out? Also can they transfer callers into a queue? Users need to be able to manipulate a call. Also running it away from the actual fusion box is something that's come in very handy.

Queue manipulation and monitoring. Right now a user can log into FOP2 and join themselves to a queue. Managers can monitor who's in the queue and who isn't. Of course reception can also have an overview of what's going on and transfer calls to individuals and queues. Also the stock operator...

Hi, We have a few legacy clients that are still using asterisk with FOP2 for queue management, etc. Asternic has some vague references to being Freeswitch compatible and we have actually got it working somewhat with fusion but it does some weird things like mis-label the queues with the UUID...

Thanks for the reply Mark. It's not a common use case.

I'd like to give a user permission to edit their own device but nobody else's in the domain, mostly for the purpose of provisioning speed dials to their phone. So far I've been able to give them access to the devices page but I can't find a way to limit them to their device only. Is this possible?

Thanks for the reply. For now we're just pulling a quick and dirty report from the cdr's but it would be nice to see it in the Queuemetrics gui.

Hi, Does anyone know of a stats package that does outbound call reporting for queue agents. I understand I can manually pull some thing form the CDRs but I need an application that emails out activity reports weekly and i don't have the cycles to build one. We already use Queuemetrics but they...

Update, the reason FIFO queues are not working is because mod_local_stream was not running and will not start which is a bigger problem. The FIFO queue progresses to invoke hold music and then fails. We flushed the cache and restarted mod_loca_stream.

Hi, we have a very specific use case where a fifo queue would be the best solution. Basically the customer has a very busy dispatch team and they'd like to be able to transfer to a dispatcher and have the calls sit until the dispatcher is free and then take the next call. In this use case the...

Sometimes TCP can be beneficial if you're dealing with a firewall that has aggressive UDP NAT expiry. Other than that, ya keep it UDP.

If you can run a windows app from the same location (network) as you PBX get ping plotter (I'd suggest paying for the full version it's the best money you'll ever spend) , get the public IP of the problem phone from the registration table. Ask the customer if they can allow ping, and then run...

Do you need to use Alaw or can you use Ulaw?

Just to expand on something Mark said. 99% of our issues have revolved around securing provisioning not the front end. A practice that we've employed is to have different https provisioning auth credentials for every tenant. To do this just copy the relevant settings from default settings into...