Recent content by bugmanbig

So, an update- I've span up a new instance of Fusion. It's working fine, no forbidden issues. I think rightly so, it's some kind of firewall / anti fraud prevention thing that's hitting it.

Really strange, haven't heard of or seen anything like it before. Trying to find a solution, as we can't force our outbound CLI without it. Currently spinning up a fresh fusion install to prove it's nothing to do with fusion.

Thank you for your reply, I thought as much- they essentially said SIP wasn't really designed for multi-tenant solutions. I'm fairly certain it's not our side that's the issue, as it's fine on other providers. As you said more than likely provider nonsense, just was curious if anyone had...

I have set the "Outbound Caller ID Number" and "Caller ID In From" to true. The outbound number only seems to work momentraily when I switch the outbound CID to static to controlled via our SIP providers portal. It works fine for anywhere from 1 minute - 5 minutes, but then all of a sudden I...

So, currently when customers call I route them to a call center with call music. The ideal scenario is that when it's calling an agent/s it should present a dial tone, but when its not the music should still play. Is there any way to do this?