Recent content by Dast

  1. Dast

    Agent ring timeout

    You're entirely correct. Can't believe I missed that, I figured it was somewhere obvious. Thanks again, I appreciate you
  2. Dast

    Agent ring timeout

    Hi all, I have a call center queue using ring-all with no tier rules, which works fine and calls all available agents. The issue is that it rings each agent for only about 10 seconds, can anyone advise where I can change this value? The agent's extensions have a "Call Timeout" of 30.
  3. Dast

    Play music on hold while LUA task execution

    You could look into uuid_broadcast which seems to be async, you can use it to execute another dialplan. The examples in the docs look promising; https://freeswitch.org/confluence/display/FREESWITCH/mod_commands#mod_commands-uuid_broadcast
  4. Dast

    MWI Cisco SPA 525G2 not lighting up

    Just curious what system they were working with prior to switching to Fusionbpx? In my limited experience, Cisco voip phones are a pain in the ass when it comes to SIP.
  5. Dast

    Monitoring connections to fusion

    It is possible its either your firewall or a firewall the customer is using. I guess it couldn't hurt too much to whitelist all the traffic from their IP to see if that helps, if so then go from there to further refine the access. CSF is probably a bit overkill for a simple voip server, but if...
  6. Dast

    Call center agents, with follow-me

    I did search before posting, didn't find it. Just did another search, still found nothing. Any applicable search terms you could provide to help narrow the search would be helpful. Thank you, this is very helpful and to the point. Much appreciated. It seems straight forward enough that I'll...
  7. Dast

    Call center agents, with follow-me

    Hi all, I have a call center queue setup using the "callback" type, where the agents are signed in all the time (they never signout). The agent extensions also have "Follow-Me" enabled, whereby if their extension is not registered then it is diverted to their remote extension (on their cell...
  8. Dast

    Inbound Destination complains of no destination defined

    That was definitely it, thank you very much. I had assumed being the `admin` user granted me all permissions, turns out there was a few random ones I was missing.
  9. Dast

    Inbound Destination complains of no destination defined

    I'm trying to modify an existing inbound destination via fusionpbx. Whenever I attempt to save changes it gives me the following error; For context, here is a screenshot of the config I'm attempting to save; The error message doesn't really make sense to me, as a destination is defined. Is...
  10. Dast

    Call drop after 30 seconds

    Sorry for the late update, I was impacted by some recent bushfires here in Australia. Anyway I did have a chance to look into this again, and through-out my testing I happened to switch the external endpoint to use TCP instead of UDP. This caused it to work straight away, which is rather...
  11. Dast

    Call drop after 30 seconds

    I have now done a packet capture on the WAN of the router, and I am seeing the ACK's are being sent to port 5090(on the router) by the external handset. These packets are being allowed through the firewall, but I have disabled the firewall for the time being. At this stage it seems either the...
  12. Dast

    Delete this thread

    Thread no longer required. Please delete
  13. Dast

    Call drop after 30 seconds

    Up until now I had just been using siptrace in fs_cli. So I did a packet capture on the pbx, internal handset, and a siptrace on the external handset. I've discovered that the external handset is indeed sending ACK's in response to INVITE's, as shown in the snippet below; Below is a screenshot...
  14. Dast

    Call drop after 30 seconds

    I believe I have resolved the issue with the wrong IP being sent in the "Contact" header. I did this by changing the ext-rtp-ip and ext-sip-ip in the internal profile to be "auto-nat". (I previously thought it was "autonat" which caused me issues). For the external profile they are still set to...
  15. Dast

    Call drop after 30 seconds

    Yes, the external5090 profile is listening on port 5090. The idea behind the 5060->5090 port forward rule is to allow roaming handsets to not configure which port to connect to, they can leave it as the default (5060 for a lot of clients) and it will work whether they are external (elsewhere on...