Recent content by Huan

I am working on auto provisioning for my tiptel 280 device. It is added to the Accounts -> Devices with a the right mac address and extension. I use the template yealink/t20p which is the same for tiptel 280. I did a ngrep port 80 and tried to auto provision the device. I do get this message...

My apologies, I had as destination [transfer 0031XXXXXXXXX] for testing. because just [0031XXXXXXXXX] did not work. I just changed it back to [0031XXXXXXXXX] and disabled the forward and reenabled it. And it seems to work now. The only thing is that the delay is longer than the filled in value...

This is the error what I get: [ERR] switch_core_session.c:511 Could not locate channel type transfer 2017-04-06 15:36:50.291934 [DEBUG] switch_ivr_originate.c:2138 Parsing global variables 2017-04-06 15:36:50.291934 [DEBUG] switch_ivr_originate.c:2659 Parsing session specific variables...

I have an extension which has to call an external number via Follow me. In the documentation there is an example with external number with 5 seconds delay but that does not work for me? How can I make that happen?

I managed to fake the "delay" in call center queue by using strategy Ring all, 2 levels and Tier Rule Wait Second to 10 seconds. The agent in level 0 has a timeout of 20 sec. The agent in level 1 has a timeout of 10 sec. First level 0 will ring. After 10 seconds the next level starts while the...

The situation is we have 3 gateways for outbound calls. And each gateway can only have 1 simultaneous outbound call and we would like to use each gateway in a balanced (distributed) way. I tested this with one gateway with max 1 and type limit_execute and this works like: hash outbound ${gw_id}...

I want to create a ringgroup-ish call center queue to with delay. How do I reuse agents in the call center queue? Like call agent 1 after some time call agent 1 and agent 2. In call center queue I set Tier Rule Wait Second to 1. It still take some time to go to the next tier level.

I totally missed those settings. Those require the agent_id as input from the user but the user should only press the DND button in my case. Which means I still have to edit the settings like I did above.

Thank you for the information! I managed to set the DND button keys in the phone interface (Phone->Features->DND): - On Code to *78 - Off Code to *79 With these settings the phone calls the right extension and updates the agent user status! Make sure to call the update agent user status before...

My next problem is to connect the DND button to an extension instead of using the extension *78. Is there a way to detect that button? I am currently using device tiptel 280

I'm working on my Freeswitch project for a few days. The call flow is almost done. The problem is changing the Call Center Agent status to Logged Out to skip the Agent of being called in the queue. I tried to change the status in the extension do-not-disturb (*78) in the dialplan. But that does...