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Let me get back to you in more detail later as I don't have the time at the moment.
What I am understanding from this is that if 'Jane'...
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Can you explain how this would break BLF (Keys)?
You try and move everything you can to ext 11 (including BLF keys) but if anyone tries...
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Could you create both users inside of your system e.g. users: 11, ABC-XYZ-11 and then use the call forward application to route any...
