Recent content by lenz

This you do on the reporting/monitoring side of thing, it's not something that Fusion cares about in itself.

This I get, but do do what with them? :)

What are you trying to achieve? do you need real-time alerts of incoming attempts, or is it just for statistical tracking?

Depends on what you want to achieve. How may agents do you have and how many queues are you currently running? you can get a long way with a "smart" queue set-up. As per queue strategy, you want the default :)

Just send me a ping in pvt so we can coordinate. Thank you!

Hello all, Loway is going to release a new version of QueueMetrics that includes a new Agent Page with an integrated soft-phone, intra-day agent statistics and full visibility on current traffic, as well as CRM integration. As we support Fusion, if anybody is interested in checking it out...

We do exactly that to translate Fusion events into queue_log events - https://manuals.loway.ch/Uniloader-chunked/ch07.html - and it does work. Out of that we rebuild a full picture of what went on and split it by tenant for consumption.

You could create a wallboard (with our without QM) and use this little tool to share it: https://github.com/Loway/OpenQueueMetricsAddOns/tree/master/WallboardCache - the idea is tha you use a headless browser, take a screenshot, and have agents point to the screenshot. SO the server generates it...

I don't know, but what you mean is like a queue in itself. The point of a queue is controlling call distribution - you are basically lookinbg for a distribuited queue.

Thank you! what would `BREAK_OUT` mean?

If anyon is interested, version 21.04.6 of Uniloader supports logging as separate queues - see https://github.com/Loway/OpenQueueMetricsAddOns/commit/a9219854fc896dd784b3e291a836a57503bf2e8a This means that agent presence willl appear in detail on reports and realtime/wallboards..

Hello all, if you update your FusionPBX system, you may notice that call events have changed significantly: instead of agents being tracked by UUID; agents end up (some - but not all - times) as being tracked as `extension@domain`. See...

This looks a lot like what an external ACD would do... but maybe at this point you could hust roll your own modulke and keep track of agent states.

Hello all, I am seeing that when a call is canceleld on a queue, an evengt is generated with a status code in the field `Cc-Cancel-Reason`. Anyone knows where can I find the list of all possible values? E.g. Thanks l.

I'm Lenz from QueueMetrics, so if anyone is intrested in a trial, feel free to contact me directly. The on-prem system is OK for larger systems, but it does not handlle multi-tenancy; while the Live version does. We offer full APIs to run a fleet of tenants and it actualy costs chf 8 per...