Recent content by lenz

It was definitely a long ride - but you take it one step at a time. Of course, in order to develop a solution, it must not only be technically possible, but there must be enough people interested in running it. And we see a lot of interest in FusionPBX in the last couple of years.

Video five: See how the integration brings comprehensive reporting capabilities that transform raw call data into clear, actionable insights. Track missed and abandoned calls, analyze call attempts, monitor daily performance patterns, and review agent session activity and individual performance...

Video four: See how QueueMetrics for FusionPBX transforms supervision and reporting for contact centers. Here are real-time monitoring, agent control, and customizable wallboards that simplify daily management. Gain focused visibility, actionable insights, and complete control over your team’s...

Third video out: handing outbound from the agent page, recall tasks, the integrated AMO dialer and the integrated WebRTC phone.

Most likely it works out of the box, as the heavy lifting comes from Freeswitch events. Ping me so we can test it together.

We have the second video out, showing how the QM agent page (if you want to use it) works for inbound calls

We're thrilled to announce a game-changing addition to the QueueMetrics ecosystem: a comprehensive, fully integrated solution with FusionPBX that matches — and in many ways exceeds — the capabilities of our established FreePBX integration. This integration opens new opportunities for you to...

Hey there! Loway is about to release a new version of the QueueMetrics integration with FusionPBX that is packed with some exciting new features, including: - Fully Functional Agent Page: A smooth and efficient experience for your agents, with queue-by-queue logins, setting of call outcomes...

We actually plan to have something officially working - it should not be hard to extend the call tracking approach we use for inbound - but ATM there are a few users who implemented it in the dial-plan - including a well-known telco - and it's working. PM me if you want an introduction.

Hey everyone, Great news! After much anticipation (and mostly by fault of yours truly...), we're thrilled to announce the release of a comprehensive guide detailing the integration between FusionPBX and QueueMetrics. This has been a highly requested resource, and we're confident it will be...

This you do on the reporting/monitoring side of thing, it's not something that Fusion cares about in itself.

This I get, but do do what with them? :)

What are you trying to achieve? do you need real-time alerts of incoming attempts, or is it just for statistical tracking?

Depends on what you want to achieve. How may agents do you have and how many queues are you currently running? you can get a long way with a "smart" queue set-up. As per queue strategy, you want the default :)

Just send me a ping in pvt so we can coordinate. Thank you!