Recent content by lenz

We actually plan to have something officially working - it should not be hard to extend the call tracking approach we use for inbound - but ATM there are a few users who implemented it in the dial-plan - including a well-known telco - and it's working. PM me if you want an introduction.

Hey everyone, Great news! After much anticipation (and mostly by fault of yours truly...), we're thrilled to announce the release of a comprehensive guide detailing the integration between FusionPBX and QueueMetrics. This has been a highly requested resource, and we're confident it will be...

This you do on the reporting/monitoring side of thing, it's not something that Fusion cares about in itself.

This I get, but do do what with them? :)

What are you trying to achieve? do you need real-time alerts of incoming attempts, or is it just for statistical tracking?

Depends on what you want to achieve. How may agents do you have and how many queues are you currently running? you can get a long way with a "smart" queue set-up. As per queue strategy, you want the default :)

Just send me a ping in pvt so we can coordinate. Thank you!

Hello all, Loway is going to release a new version of QueueMetrics that includes a new Agent Page with an integrated soft-phone, intra-day agent statistics and full visibility on current traffic, as well as CRM integration. As we support Fusion, if anybody is interested in checking it out...

We do exactly that to translate Fusion events into queue_log events - https://manuals.loway.ch/Uniloader-chunked/ch07.html - and it does work. Out of that we rebuild a full picture of what went on and split it by tenant for consumption.

You could create a wallboard (with our without QM) and use this little tool to share it: https://github.com/Loway/OpenQueueMetricsAddOns/tree/master/WallboardCache - the idea is tha you use a headless browser, take a screenshot, and have agents point to the screenshot. SO the server generates it...

I don't know, but what you mean is like a queue in itself. The point of a queue is controlling call distribution - you are basically lookinbg for a distribuited queue.

Thank you! what would `BREAK_OUT` mean?

If anyon is interested, version 21.04.6 of Uniloader supports logging as separate queues - see https://github.com/Loway/OpenQueueMetricsAddOns/commit/a9219854fc896dd784b3e291a836a57503bf2e8a This means that agent presence willl appear in detail on reports and realtime/wallboards..

Hello all, if you update your FusionPBX system, you may notice that call events have changed significantly: instead of agents being tracked by UUID; agents end up (some - but not all - times) as being tracked as `extension@domain`. See...

This looks a lot like what an external ACD would do... but maybe at this point you could hust roll your own modulke and keep track of agent states.