Recent content by rollerdr

  1. R

    SOLVED callcenter agent dashboard that shows all agent statuses?

    resolution found. I'll read up on changing the operator panel permissions so agents can view it.
  2. R

    enable/disable/record outage mesage to be played before IVR from any phone

    We have oncall staff that works remotely and need to be able to call into an extension to record an outage message. We can have the tech call in and change an extension's greeting esy enough. I need to know if there is a way using feature codes to enable/disable that greeting so it plays...
  3. R

    SOLVED callcenter agent dashboard that shows all agent statuses?

    we are looking for a way for agents to see the status of all the other agents on a small format screen we place at each agent's desk.
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