Uploading a custom VM greeting

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Incred

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Jun 25, 2023
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Hi,
I have a voicemail box with the number 1001 and I would like to use a custom greeting message.
I have followed a few guides without success so far.
I have created the WAV file in the correct format and uploaded it however I still hear the default VM greeting.
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Thanks in advance...
 
I'm pretty sure the name of the file should be greeting_1.wav. msgxxxx.wav is reserved for voicemail messages
 
I have added greeting_1.wav
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I checked the logs and it is playing:
  1. /usr/share/freeswitch/sounds/en/us/callie/voicemail/vm-person.wav
  2. digits/1.wav
  3. /usr/share/freeswitch/sounds/en/us/callie/voicemail/vm-not_available.wav
  4. /usr/share/freeswitch/sounds/en/us/callie/voicemail/vm-record_message.wav
I have a Call Flow that goes to VM 1001
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Here's my VM config for 1001
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I am lost as everything looks right to me.
 
Ahhh, I see what is happening...
I have added Alternative Greeting ID = 1 and the message being played is:
"The person at mailbox 1 is currently unavailable, please leave a message after the tone"

So this means the standard greeting is not being overridden by my custom .wav file I have uploaded.
 
I feel like your approach is over complicating it, I just downloaded a random VM greeting from the internet (mp3 format), then went to Applications > Voicemail > Greetings and uploaded it, then went to Applications > Voicemail > Extension to validate, and when I called in it just worked.

That being said, in the distant past I recall using Audacity to convert a wave file into the right parameters before it could be used and placed it on the filesystem, so I should not judge.

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lol... I did not know you could do it this way. Talk about making life harder than it needs to be. Thanks for the help, it is working now!
 
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