Stop call recordings

I

Incred

Member
Jun 25, 2023
69
0
6
52
It appears that all inbound calls are being recorded and I wish to stop this however I cannot see where this has been enabled and how to deactivate it:
1754464357223.png

My flow is simply:
Inbound Route > Call Flow > Call Centre
 
Start by checking the inbound destinations, call centers, and the extensions. Each of these have recording settings.
 
Thank you.
  • Inbound Destination is set to false
  • Call centre is set to false
  • Extension is set to disabled
Anywhere else this could be set?

I have checked here too and all is disabled:
1754518042035.png
 
After a change is made does anything need to be restarted for the change to take effect?
 
I have seen a small number of cases when the GUI displayed incorrectly. Check the record fields in the tables for these tables. If you find any that are record = true then re-save that entity in the GUI and check the table again to make sure it saved correctly. sip flush cache after changes
 
Thanks for your help. I restarted Fusion on the weekend and the recordings continue.

Do you mean even though the GUI states recording = false the database may still have this value as true?
 
You must log in or register to reply here.
Top Bottom