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Hi I have set up a test scheduled announcement but either I am doing something wrong or it's not working Set the time for a few minutes from now, created a recording and set my test extension, but no call is received and under "runs" I see 0 so it does not look like it has tried to run this...

A number of our customers use PIN codes. We use a few global outbound routes. The easiest way to add pin codes is to simply add pin_number.lua in the domain variables. This works fine - except when someone has a call forward set to an external number as it will need a PIN code to dial out. We...

Now that we have a kick-ass customer interface we have to deal with customers messing things up. Because they invariably do, no matter how easy we make it for them. We have a had a few case where things stopped working and upon checking could see that routing must have been changed. We then get...

We have set limits for the max number extensions allowed on a domain. When this is at the max - so say limit is 10, and the domain has 10 extensions, bulk edit does not work. It throws an error "sorry you have reached the max number of extensions allowed" - but we're not adding another one, we...

Something that comes up all the time, and to my knowledge is not possible without some voodoo dial plan, is that customers expect that when a call is transferred, and not answered, it goes back to the extension that transferred the call. This is how traditional PABX systems typically worked. As...

For a call forward we have to use a diversion header in our regulatory environment. The diversion header will stipulate the originally dialled number. We have this working fine, except when it's an internal call. When Extension 100 dials 101, and 101 has a call forward set, it will put 101 in...

Before the rewrite of the page, the last action would show bridge > and has a the gateway NAME. Once you click on it, it will show the UUID. This made it easy to see which gateway is specified there. On the new page, it has the UUID there with no reference to the name of the gateway. This...

I just activated this fantastic feature. Now I am trying to see how to control its usage. If we enable this for a customer we obviously need to charge them for this. What do most people use as a model here? A fixed rate per extension? A rate for actual transcriptions and if so how would one see...

I think this slipped in with 1.6. When adding a key in a virtual receptionist, it successfully does so but it does not show until you close it and open it again. So when you add 3 keys, the screen remains blank without showing any keys leaving one to wonder if it actually did it, and being...

In call history, which looks great and by honing in on it gives you exactly the information you want, the status seemingly reflects the last leg of the call. However, that creates some confusion at first glance. In an example, a call came in and was answered by ext 100. The person then...

Hi When importing or creating extensions, the default is for them to have voicemail. Almost none of our customers want that (and I can relate, I don't want voicemail enabled on anything myself). So for us it would make a lot more sense to enable it where required, instead of disabling it where...

Hi Our users make extensive use of call pick ups for which we generally add extensions to a call group. It would be useful to: 1. add this to the import template 2. have a column on the extension overview page showing the call groups so that you immediately know which extensions can pick up...

Hi On our Fusion set up we periodically run a script to remove most of the information from the CDRs. There is huge amount of info which is really useful when troubleshooting, but there is no need to keep this after a few days. We do need to keep the CDRs for 5 years so we want them as compact...

I was going to have a look at what status>firewall gives me - but it doesn't work. I get a 500 server error. /var/www/fspbx/storage/logs/laravel.log doesn't show anything, but it does show this an hour or 2 before it. production.ERROR: Maximum execution time of 30 seconds exceeded...

Hi We have let our 5 "end users" try out their interface. It is overwhelmingly positive. But one thing that each one of them struggled with was the naming convention of destinations as extensions. So when a ring group is created, it gives it an extension number. We know this of course and...

I had a look at Ringotel. It is my understanding that it is a sofphone. Pricing seems to be very high for that though so maybe I am misunderstanding it. It's €2.49 per month, which is more than double compared to what we charge for an extension on a PBX. This vs Acrobits or microsip or a whole...

Currently we record in .wav and run a script nightly to convert this to mp3 and change the filename in the db to reflect this, to save space. We decided on this years ago for fear of putting load on the server by recording in mp3 format right away. Seeing that we are looking to start from...

Hi We use billing credentials that are set up in domain variables, to send to our billing server. We do this by taking our "sample domain", copy the domain variables and then change the context and domain it belongs to (and then of course add the correct details). The newly created domain will...

I am testing auto provisioning. I have everything set up so that when I paste https://mydomain.com/app/provision/MAC.cfg pulls a config file. It asks for the username and password and works. So seemingly it's correctly set up on the server side. On the yealink T40P I have put the same url as I...

Boy am I having fun with this :-) I asked my wife to set up an inbound flow - to see how easy it would be for an end user. She got quite far without any form of documentation. A few notes: - She wanted the call to go to a ring group, but that didn't exist yet. It would be nice to be able to...